Customer Service Representative

2 weeks ago

Houston, Texas, United States Sharps Medical Waste Services Full time
Job Overview

As a Customer Care Associate at Sharps Medical Waste Services, you will play a vital role in ensuring customer satisfaction by providing exceptional service and support. Your responsibilities will include addressing customer inquiries, resolving issues, and fostering positive relationships.

Key Responsibilities:

Customer Interaction:

  • Respond to customer inquiries in a timely and professional manner via various communication channels.
  • Provide accurate information about products, services, and company policies.

Issue Resolution:

  • Investigate and resolve customer concerns, complaints, or issues efficiently and effectively.
  • Collaborate with other departments to address complex problems and ensure resolution.

Product Knowledge:

  • Develop a comprehensive understanding of the company's products or services to effectively assist customers.
  • Stay up-to-date on product features, specifications, and troubleshooting processes.

Order Processing:

  • Assist customers with order placement, tracking, and modifications.
  • Work closely with the sales and fulfillment teams to ensure accurate and timely order processing.

Feedback Collection:

  • Gather customer feedback to identify areas for improvement and report insights to the relevant teams.
  • Provide feedback to the product development team based on customer suggestions and concerns.

Documentation:

  • Maintain accurate and detailed records of customer interactions, including the nature of the inquiry and the resolution provided.
  • Use CRM software to update customer information and track service requests.

Proactive Communication:

  • Proactively communicate with customers about order status, product updates, and relevant promotions.
  • Keep customers informed about any delays or issues that may affect their experience.

Customer Education:

  • Educate customers on the use and maintenance of products.
  • Provide clear and concise instructions for troubleshooting common issues.

Cross-functional Collaboration:

  • Collaborate with other departments, including sales, marketing, and product development, to address customer needs and improve overall customer experience.

Quality Assurance:

  • Ensure that customer interactions adhere to company policies and service standards.
  • Participate in ongoing training to stay informed about updates and changes in products or services.

Requirements:

Qualifications:

  • Strong verbal and written communication skills.
  • Empathy and patience when dealing with customer inquiries and concerns.
  • Problem-solving and critical-thinking skills.
  • Ability to work effectively in a fast-paced environment.
  • Familiarity with CRM systems and customer support tools is a plus.

Education:

  • A high school diploma is required; additional education or relevant certifications are a plus.

EEO Statement:

Sharps Medical Waste Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

  • Customer Service Representative

    1 month ago

    Houston, Texas, United States Pilot Freight Service Full time

    **Job Summary:**Pilot Freight Services is seeking a dedicated and detail-oriented individual to join our team as a Customer Service Representative. As a key member of our Houston, TX Station, you will play a vital role in providing exceptional customer service and ensuring the smooth operation of our logistics operations.**Key Responsibilities:**• Provide...

  • Customer Service Representative

    4 days ago

    Houston, Texas, United States First Service Credit Union Full time

    Contact Center Representative Job DescriptionAt First Service Credit Union, we are seeking a highly skilled and customer-focused Contact Center Representative to join our team. As a Contact Center Representative, you will be responsible for providing exceptional service to our members via telephone, fax, and email.Key Responsibilities:Provide accurate,...

  • Customer Service Representative

    4 days ago

    Houston, Texas, United States FIRST SERVICE CREDIT UNION Full time

    Job DescriptionAt FIRST SERVICE CREDIT UNION, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team.Key Responsibilities:Provide exceptional service to members via telephone, email, and in-person interactions.Accommodate member needs by processing transactions, answering questions, and resolving issues in a...

  • Customer Service Representative

    2 weeks ago

    Houston, Texas, United States First Service Credit Union Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Contact Center Representative to join our team at First Service Credit Union. As a key member of our customer service team, you will be responsible for providing exceptional service to our members via telephone, email, and other communication channels.Key ResponsibilitiesProvide accurate and...

  • Customer Service Representative

    3 days ago

    Houston, Texas, United States First Service Credit Union Full time

    Job Summary:We are seeking a highly skilled and customer-focused individual to join our team as a Contact Center Representative at First Service Credit Union.Key Responsibilities:Provide exceptional customer service to members via telephone, email, and fax, ensuring timely and professional responses to their inquiries and requests.Cross-sell FSCU services...

  • Customer Service Representative

    1 week ago

    Houston, Texas, United States HEB Grocery Stores Full time

    Customer Service RepresentativeAt HEB Grocery Stores, we're looking for a Customer Service Representative to join our team. As a Customer Service Representative, you'll be responsible for:Providing excellent customer service by assisting customers with their shopping needsPackaging groceries and assisting customers in transporting their merchandise from the...

  • Customer Service Representative

    2 weeks ago

    Houston, Texas, United States CVS Health Full time

    Customer Service RepresentativeAt CVS Health, we're committed to delivering exceptional customer service. As a Customer Service Representative, you'll play a vital role in ensuring our customers receive the best possible experience.Key Responsibilities:Assist customers with inquiries, complaints, and requests in a timely and professional manner.Provide...

  • Customer Service Representative

    4 weeks ago

    Houston, Texas, United States Frontline Call Center Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Frontline Call Center. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through various communication channels, including phone, email, and chat.Job...

  • Customer Service Representative

    4 weeks ago

    Houston, Texas, United States Domino's Pizza LLC Full time

    About Domino's Pizza LLCWe are a dynamic and growing company that values our team members and strives to provide exceptional customer service. As a customer service representative at Domino's Pizza LLC, you will be part of a team that is dedicated to making a difference in the lives of our customers.Job DescriptionWe are seeking a highly motivated and...

  • Customer Service Representative

    4 days ago

    Houston, Texas, United States Philadelphia Eagles Full time

    Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team at the Philadelphia Eagles. As a Front Desk Representative, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service.Key Responsibilities:• Provide excellent customer service to our...

  • Customer Service Representative

    4 days ago

    Houston, Texas, United States Randstad Full time

    Job Title: Customer Service RepresentativeJob Summary: We are seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients. You will be the primary point of contact for our clients and will be responsible for resolving their issues in a...

  • Customer Service Representative

    1 month ago

    Houston, Texas, United States Tower Loan Full time

    {"title": "Customer Service Representative", "description": "**Customer Service Representative Opportunity**At Tower Loan, we are seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and...

  • Customer Service Representative

    2 weeks ago

    Houston, Texas, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC Job OpportunityJob Title: Customer Service RepresentativeJob Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Domino's Pizza LLC. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service, ensuring a...

  • Customer Service Representative

    2 weeks ago

    Houston, Texas, United States M and D Supply Full time

    {"title": "Customer Service Representative", "description": "About M&D SupplyM&D Supply is a locally owned company that values its customers and employees. We strive to provide a positive work environment and opportunities for growth and development.Job SummaryWe are seeking a Customer Service Representative to join our team. As a Customer Service...

  • Customer Service Representative

    1 week ago

    Houston, Texas, United States Goose Cap Enterprises Full time

    Customer Service RepresentativeAt Goose Cap Enterprises, we're committed to delivering exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in ensuring our customers receive the highest level of support and satisfaction.Key Responsibilities:Provide timely and effective support to customers via phone, email, or...

  • Customer Service Representative

    3 weeks ago

    Houston, Texas, United States SNI Companies Full time

    Customer Service Representative OpportunitySNI Companies is seeking a highly skilled and bilingual Customer Service Representative to join our team. This is an excellent entry-level opportunity for individuals looking to start their career in customer service.Key Responsibilities:Provide exceptional customer service through phone and email inquiries.Assist...

  • Customer Service Representative

    2 weeks ago

    Houston, Texas, United States ExecuTeam Staffing Full time

    Job Title: Customer Service Representative IJob Summary:ExecuTeam Staffing is seeking a Customer Service Representative I to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to clients and customers. This is a temporary position with a salary of $16 an hour.Responsibilities:• Provide...

  • Customer Service Representative

    4 weeks ago

    Houston, Texas, United States Capital Cartridge Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Capital Cartridge. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving their inquiries and issues in a timely and professional...

  • Customer Service Representative

    3 weeks ago

    Houston, Texas, United States BE STAFFING SOLUTIONS LLC Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at BE Staffing Solutions LLC.Job Summary:The Customer Service Representative will be responsible for providing exceptional customer service to our clients, responding to inquiries, and resolving issues in a timely and...

  • Customer Service Representative

    2 weeks ago

    Houston, Texas, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC Job DescriptionWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Domino's Pizza LLC.Job SummaryThe Customer Service Representative will be responsible for providing exceptional customer service, managing incoming calls, and assisting with food preparation and delivery.Key...