Banquet Operations Director

3 weeks ago

Anchorage, Alaska, United States Alyeska Resort Full time

Alyeska Resort is a dynamic and fast-paced hospitality organization nestled in the heart of Girdwood, Alaska. As a Banquet Operations Director, you will play a pivotal role in ensuring seamless execution of exceptional service for events and banquets.

Job Overview

This position involves close coordination with all hotel departments to guarantee successful events that enhance guest experiences. Your primary objective is to uphold the highest standards of service, quality, and customer satisfaction, creating memorable guest experiences.

Responsibilities
  • Banquet Operations Oversight: Oversee all aspects of banquet operations, ensuring impeccable execution of events and banquets.
  • Client Relationship Building: Foster strong client relationships, meeting with guests to understand their event requirements and exceeding their expectations.
  • Service Standards Development: Develop, implement, and maintain the highest levels of service standards.
  • Partnership Development: Develop strong partnerships with leadership across the property, ensuring a cohesive and seamless integration of the restaurant within the broader guest experience.
  • Team Development: Mentor, train, and conduct in-the-moment coaching to develop team members.
  • Communication: Foster and maintain open communication between Sales & Catering, Banquets, and Kitchen Leaders and associates.
  • Financial Management: Achieve financial targets through maximizing revenue and managing expenses and productivity.
  • Performance Management: Perform performance management of all restaurant associates through constant communication, training, development, and follow-up.
  • Safety and Compliance: Inspect establishment and observe workers and patrons to ensure compliance with occupational, health, and safety standards and local liquor regulations.
  • Daily Reporting: Complete daily reports and assist in preparing departmental budget.
  • Cash Handling: Ensure staff complies with guest check procedures, cash handling, and accounting procedures.
  • Department Communication: Maintain communication between other departments on items such as occupancy levels, banquets, and special functions, housekeeping, and maintenance, and laundry and uniforms.
  • Inventories and Supplies: Set and maintain par levels of dry goods, China, glass, silverware, linen, and operational supplies.
  • Customer Service: Ensure adherence to all Resort customer service standards.

About Alyeska Resort

Alyeska Resort offers an exciting opportunity to join a vibrant team in a stunning Alaskan setting. With its 300+ room resort, Nordic Spa, and Ski Area, Alyeska Resort provides a unique blend of adventure and luxury. We offer competitive compensation packages, including an estimated annual salary of $62,000 - $75,000, depending on experience.

Why Work at Alyeska Resort?

  • We are committed to delivering exceptional guest experiences.
  • We offer a dynamic and supportive work environment.
  • We prioritize employee well-being and provide opportunities for growth and development.

Physical Demands and Work Environment

  • Physical Demands: Ability to lift up to 25 pounds, bend, stoop, walk, push or pull heavy equipment, and stand for extended periods.
  • Work Environment: This role regularly involves extended hours, nights, and weekends to accommodate peak business periods.

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