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Hospitality Bar Supervisor
2 months ago
About Daish's Holidays Ltd:
Daish's Holidays Ltd is a family-owned hotel and holiday operator primarily serving the retired demographic. Over the past five years, the company has experienced significant growth, expanding to multiple hotel locations across the UK and operating a fleet of 25 luxury coaches.
Recognized as an industry leader, Daish's Holidays Ltd consistently delivers exceptional value for money in holiday experiences. The company has received numerous awards for outstanding customer service and has been acknowledged as one of the fastest-growing companies by the Financial Times in recent years.
Position Overview:
The Regent Hotel is seeking a dynamic and experienced Bar Team Member who possesses a proven track record in managing bar operations and staff to deliver high-quality service. In this role, you will be responsible for providing outstanding customer service while overseeing daily bar activities, managing a team of bar staff, addressing guest concerns, and reporting any issues to the General Manager.
Key Responsibilities:
- Deliver exceptional customer service and ensure a positive guest experience.
- Supervise and train bar staff to maintain high service standards.
- Handle guest complaints and resolve workplace issues effectively.
- Coordinate front-end service with back-of-house operations for seamless guest interactions.
- Maintain a professional demeanor and uphold the company's brand values.
- Manage product knowledge and ensure quality delivery of beverages.
- Assist in the development and implementation of staff training programs.
- Utilize EPOS systems efficiently for bar operations.
- Demonstrate effective management of challenging customer interactions.
- Oversee cellar management and cash handling procedures.
- Ensure compliance with health and safety regulations and licensing laws.
Additional Qualifications:
- Experience in managing staff schedules and rotas.
- Ability to foster positive relationships with team members and customers.
- Strong leadership skills to motivate and guide staff.
- Professional appearance and demeanor.
- Flexibility in working hours and shift patterns.
- Ability to maintain composure and a sense of humor in high-pressure situations.
Preferred Qualifications:
- Personal License Holder.
- Minimum of two years of experience in a customer-focused bar management role.
Type: Permanent
Job Function: Bar Operations
