ServiceNow Implementation Specialist

3 weeks ago


Salt Lake, Utah, United States SHI GmbH Full time
About SHI GmbH

SHI GmbH is a leading provider of IT solutions and services, with a global presence and a commitment to innovation and excellence. We help organizations change the world through technology, and we're proud to be a $14 billion global provider of IT solutions and services.

About the Job

We are seeking a highly skilled Sr. ServiceNow Developer to join our team at SHI GmbH. As a key member of our IT & Software Asset Management (ITAM) Team, you will be responsible for implementing, configuring, and managing our customers' ServiceNow platforms.

The ideal candidate will have a strong background in ServiceNow implementations, including ITSM, ITAM, and ITOM, as well as experience with common web technologies and networking. They should also possess excellent analytical and problem-solving skills, with the ability to manage multiple projects simultaneously.

This is a fantastic opportunity to work with a leading provider of IT solutions and services, with a global presence and a commitment to innovation and excellence.

Key Responsibilities
  • Implement ServiceNow platform capabilities, including form configuration, workflow administration, reporting, data imports, custom scripting, and third-party software integrations.
  • Work with customers to ensure the configuration of ServiceNow meets their requirements, drafting user stories, acceptance criteria, testing strategies, and knowledge transfer.
  • Identify potential issues within customer ServiceNow environments and provide advice on problem resolution.
  • Maintain up-to-date knowledge of industry trends and new ServiceNow offerings to enhance the usability of the ServiceNow Platform.
Requirements

To be considered for this role, you must have:

  • Bachelor's Degree or relevant work experience required.
  • Minimum 5 years holding a position configuring and customizing ServiceNow projects.
  • Minimum of 5 years of experience with common web technologies and networking (e.g. XML, HTML, AJAX, CSS, HTTP, TCP/IP, etc.).
  • Experience implementing, configuring, and customizing ServiceNow, including experience with common web technologies and networking.
  • Detailed knowledge of ITIL methodologies, JavaScript, and web software design principles.
  • Working knowledge and experience of IT Service Management processes (Incident, Problem, Change, Release, Knowledge, Service Catalog).
Benefits

We offer a competitive salary range of $130,000 - $170,000 per annum, depending on location and experience. Other benefits include:

  • Medical, vision, dental, and 401K plans.
  • Flexible spending options.
  • A fast-paced and dynamic work environment.
Location

This role is based in the US, with opportunities for remote work and occasional international travel. The estimated annual salary range for this position is $130,000 - $170,000, which includes a base salary and bonus. Compensation may vary based on job-related knowledge, skills, experience, and market location.



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