ServiceNow Implementation Specialist
3 weeks ago
SHI GmbH is a leading provider of IT solutions and services, with a global presence and a commitment to innovation and excellence. We help organizations change the world through technology, and we're proud to be a $14 billion global provider of IT solutions and services.
About the JobWe are seeking a highly skilled Sr. ServiceNow Developer to join our team at SHI GmbH. As a key member of our IT & Software Asset Management (ITAM) Team, you will be responsible for implementing, configuring, and managing our customers' ServiceNow platforms.
The ideal candidate will have a strong background in ServiceNow implementations, including ITSM, ITAM, and ITOM, as well as experience with common web technologies and networking. They should also possess excellent analytical and problem-solving skills, with the ability to manage multiple projects simultaneously.
This is a fantastic opportunity to work with a leading provider of IT solutions and services, with a global presence and a commitment to innovation and excellence.
Key Responsibilities- Implement ServiceNow platform capabilities, including form configuration, workflow administration, reporting, data imports, custom scripting, and third-party software integrations.
- Work with customers to ensure the configuration of ServiceNow meets their requirements, drafting user stories, acceptance criteria, testing strategies, and knowledge transfer.
- Identify potential issues within customer ServiceNow environments and provide advice on problem resolution.
- Maintain up-to-date knowledge of industry trends and new ServiceNow offerings to enhance the usability of the ServiceNow Platform.
To be considered for this role, you must have:
- Bachelor's Degree or relevant work experience required.
- Minimum 5 years holding a position configuring and customizing ServiceNow projects.
- Minimum of 5 years of experience with common web technologies and networking (e.g. XML, HTML, AJAX, CSS, HTTP, TCP/IP, etc.).
- Experience implementing, configuring, and customizing ServiceNow, including experience with common web technologies and networking.
- Detailed knowledge of ITIL methodologies, JavaScript, and web software design principles.
- Working knowledge and experience of IT Service Management processes (Incident, Problem, Change, Release, Knowledge, Service Catalog).
We offer a competitive salary range of $130,000 - $170,000 per annum, depending on location and experience. Other benefits include:
- Medical, vision, dental, and 401K plans.
- Flexible spending options.
- A fast-paced and dynamic work environment.
This role is based in the US, with opportunities for remote work and occasional international travel. The estimated annual salary range for this position is $130,000 - $170,000, which includes a base salary and bonus. Compensation may vary based on job-related knowledge, skills, experience, and market location.
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