ServiceNow Expert
3 weeks ago
We are seeking an experienced ServiceNow Expert to join our team at SHI GmbH. The ideal candidate will have a proven track record of implementing and configuring ServiceNow platforms, with a focus on ITAM, ITSM, and ITOM modules.
This role requires strong analytical and problem-solving skills, as well as excellent communication and project management abilities. As a key member of our team, you will work closely with customers to ensure their ServiceNow environments meet their business needs.
Key Responsibilities:
- Implement and configure ServiceNow platform capabilities, including form configuration, workflow administration, reporting, data imports, custom scripting, and third-party software integrations.
- Work with customers to draft technically focused user stories, acceptance criteria, testing strategies, and knowledge transfer plans.
- Identify potential problem areas within customer ServiceNow environments and provide advice on problem resolution.
- Maintain industry-leading knowledge of ServiceNow offerings and stay up-to-date with industry trends.
Requirements:
- Bachelor's Degree or relevant work experience required.
- Minimum 5 years of experience holding a position configuring and customizing ServiceNow projects.
- Experience with common web technologies and networking (e.g., XML, HTML, AJAX, CSS, HTTP, TCP/IP, etc.).
- Detailed knowledge of ITIL methodologies, JavaScript, and web software design principles.
- Working knowledge and experience of IT Service Management processes (Incident, Problem, Change, Release, Knowledge, Service Catalog).
Benefits:
- An estimated annual salary range of $130,000 - $170,000, depending on location and experience.
- A comprehensive benefits package, including medical, vision, dental, 401K, and flexible spending options.
- The opportunity to work with a dynamic team and contribute to the growth and success of SHI GmbH.
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