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Service Technician
2 months ago
Pigott, Inc. is seeking a highly skilled Service Technician to join our team. As a key member of our service department, you will be responsible for diagnosing and repairing furniture-related mechanical problems, ensuring that our customers receive exceptional service and support.
Key Responsibilities- Diagnose and Repair Furniture-Related Mechanical Problems: Utilize your technical expertise to identify and resolve mechanical issues with furniture, ensuring that all repairs are completed to the highest standards.
- Process Service and Warranty Requests: Work closely with customers to understand their needs and provide timely and effective solutions to their service and warranty requests.
- Deliver Products and Demonstrate Features: Ensure that all products are delivered to customers in a timely and professional manner, and provide demonstrations of product features and benefits.
- Ship and Receive Service and Warranty Repair Parts: Coordinate the receipt and shipment of repair parts, ensuring that all necessary components are available to complete repairs efficiently.
- Create Purchase Orders and Order Parts: Prepare and submit purchase orders for repair parts, and ensure that all necessary documentation is completed accurately and on time.
- Produce Service Incident Invoices: Generate and submit invoices for service and warranty repairs, ensuring that all necessary information is included and accurate.
- Track Incidents and Orders: Maintain accurate records of all service and warranty requests, including incident tracking and order management.
- Problem-Solve and Conduct Research: Collaborate with manufacturers to diagnose complex issues and develop effective solutions, ensuring that all repairs are completed to the highest standards.
- High School Diploma or Equivalent: A high school diploma or equivalent is required, with a minimum of 1 year of experience in a service environment.
- Valid Driver's License: A valid driver's license is required, with a good driving record and ability to meet company vehicle insurance requirements.
- Microsoft Products: Proficiency in Microsoft products, including Excel, Word, Outlook, and Teams, is required.
- Strong Math, Writing, and Reading Skills: Strong math, writing, and reading skills are essential for this role, with the ability to accurately complete documentation and communicate effectively with customers.
The work environment for this role is a fast-paced warehouse setting, with moderate physical effort required to perform duties. The noise level is moderate, and the employee may be required to operate basic warehouse equipment. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
