Automotive Service Advisor/Writer
3 days ago
At Westbury Jeep Chrysler Dodge Inc, we are seeking a highly skilled and customer-focused Automotive Service Advisor/Writer to join our team. As a key member of our service department, you will play a vital role in ensuring our customers receive exceptional service and support.
Key Responsibilities:- Schedule service appointments and gather customer and vehicle data prior to arrival when possible.
- Greet customers promptly and courteously, obtaining necessary vehicle information.
- Clearly document customer's vehicle issues on repair orders with accuracy.
- Conduct test drives with customers or refer to a test technician to confirm identified problems.
- Consult service history, inspect vehicles, and recommend additional necessary services.
- Advise customers on car care and stress the importance of maintaining vehicles per manufacturers' specifications.
- Provide comprehensive and precise written cost estimates for labor and parts.
- Set a 'promised time' for service completion, coordinating with the dispatcher if needed.
- Secure customer signatures on repair orders and provide copies for their records.
- Establish the customer's method of payment, obtaining credit approval if required.
- Notify the dispatcher of incoming work and monitor repair progress throughout the day.
- Communicate changes in estimates or promised time to customers, explaining costs and time requirements in detail and obtaining proper authorization for additional repairs.
- Implement and uphold a service marketing program.
- Review repair orders to ensure completion, note any additional work and authorization, and properly close out repair orders.
- Ensure vehicles are parked in assigned areas, securely locked, and keys are correctly stored.
- Keep service department forms, menus, and pricing guides up-to-date.
- Explain completed work and associated charges to customers.
- Implement quality control measures to minimize comebacks.
- Uphold high customer satisfaction standards.
- Manage telephone inquiries related to appointments and ongoing work.
- Inspect vehicles for body work, inform customers of needed repairs, and provide estimates for bodywork.
- Supervise the cleaning and preparation of new and used vehicles.
- Maintain a professional appearance and ensure cleanliness of the work area.
- 2+ years of previous service advisor experience.
- 2+ years of dealership setting experience.
- Medical and Dental Insurance.
- 401(k) Retirement Plan.
- Employee Discounts on Vehicle Purchases, Parts, and Service.
- Paid Time Off.
- Supplemental Benefit Plans (Short-Term Disability, Long-Term Disability, Supplemental Life Insurance).
- Comprehensive Employee Recognition Programs.
- Opportunities for Career Advancement.
- Professional Development Assistance.
- Retirement Plan.
Monday to Friday, with weekend availability.
Compensation:Yearly Salary, with opportunities for bonus pay and commission pay.
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