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Automotive Service Advisor/Writer

1 month ago

Huntington, New York, United States Westbury Jeep Chrysler Dodge Inc Full time
Job Title: Automotive Service Advisor/Writer

At Westbury Jeep Chrysler Dodge Inc, we are seeking a highly skilled and customer-focused Automotive Service Advisor/Writer to join our team. As a key member of our service department, you will play a vital role in ensuring exceptional customer satisfaction and driving business growth.

Key Responsibilities:
  • Schedule service appointments and gather customer and vehicle data prior to arrival when possible.
  • Greet customers promptly and courteously, obtaining necessary vehicle information.
  • Clearly document customer's vehicle issues on repair orders with accuracy.
  • Conduct test drives with customers or refer to a test technician to confirm identified problems.
  • Consult service history, inspect vehicles, and recommend additional necessary services.
  • Advise customers on car care and stress the importance of maintaining vehicles per manufacturers' specifications.
  • Provide comprehensive and precise written cost estimates for labor and parts.
  • Set a "promised time" for service completion, coordinating with the dispatcher if needed.
  • Secure customer signatures on repair orders and provide copies for their records.
  • Establish the customer's method of payment, obtaining credit approval if required.
  • Notify the dispatcher of incoming work and monitor repair progress throughout the day.
  • Communicate changes in estimates or promised time to customers, explaining costs and time requirements in detail and obtaining proper authorization for additional repairs.
  • Implement and uphold a service marketing program.
  • Review repair orders to ensure completion, note any additional work and authorization, and properly close out repair orders.
  • Ensure vehicles are parked in assigned areas, securely locked, and keys are correctly stored.
  • Keep service department forms, menus, and pricing guides up-to-date.
  • Explain completed work and associated charges to customers.
  • Implement quality control measures to minimize comebacks.
  • Uphold high customer satisfaction standards.
  • Manage telephone inquiries related to appointments and ongoing work.
  • Inspect vehicles for body work, inform customers of needed repairs, and provide estimates for bodywork.
  • Supervise the cleaning and preparation of new and used vehicles.
  • Maintain a professional appearance and ensure cleanliness of the work area.
Requirements:
  • 2+ years of previous service advisor experience.
  • 2+ years of dealership setting experience.
Benefits:
  • Medical and Dental Insurance.
  • 401(k) Retirement Plan.
  • Employee Discounts on Vehicle Purchases, Parts, and Service.
  • Paid Time Off.
  • Supplemental Benefit Plans (Short-Term Disability, Long-Term Disability, Supplemental Life Insurance).
  • Comprehensive Employee Recognition Programs.
  • Opportunities for Career Advancement.
  • Professional Development Assistance.
  • Retirement Plan.
Work Schedule:

Monday to Friday, with weekend availability.

Compensation:

$75,000.00 - $100,000.00+ per year, inclusive of commission and bonuses.