Credit Assistance Specialist I

4 days ago

Newark, Delaware, United States Bank of America Full time
Job Description:

At Bank of America, we are committed to helping our clients achieve financial stability through responsible growth. As a Credit Assistance Specialist I, you will play a critical role in providing exceptional client service and resolving delinquency issues.

Key Responsibilities:

  • Reach out to delinquent clients to secure payment and determine the reason for delinquency on active or inactive loan, deposit, and credit card accounts.
  • Negotiate repayment of outstanding debt in a positive and professional manner, leveraging tools and resources where applicable.
  • Determine the right solution for the client while staying within collections compliance guidelines.
  • Demonstrate empathy for the client's situation using ethical behavior consistent with the bank's code of conduct.
  • Achieve quality standards and meet key performance indicators.
  • Work an established list of accounts on an automated collections system, auto-dialer, or manual calling and help mitigate losses.

Requirements:

  • Minimum of one year of customer service experience.
  • Excellent verbal and written communication skills.
  • Ability to work within the operating hours and days for this position as outlined in the posted job requisition.
  • Commitment to exceptional customer service, including the ability to be empathetic and meet client needs.
  • Proficient in dealing with customer issues in both a routine and complex environment.
  • Demonstrated negotiation and persuasion skills and the ability to communicate and negotiate with a variety of customers and clients.

Preferred Qualifications:

  • Bachelor's Degree in a related field or equivalent work experience.
  • Credit assistance and collections experience.
  • Inbound/outbound call center experience.
  • Banking/financial services experience.
  • Knowledge of banking operations.

Skills:

  • Active Listening.
  • Attention to Detail.
  • Client Solutions Advisory.
  • Oral Communications.
  • Account Management.
  • Adaptability.
  • Collaboration.
  • Data Collection and Entry.
  • Interpret Relevant Laws, Rules, and Regulations.
  • Liquidity Management.

Shift: 2nd shift (United States of America)

Hours Per Week: 40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law.

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