PNT Operations Coordinator
4 days ago
We are seeking a highly organized and detail-oriented PNT Operations Coordinator to join our team at LifeStance Health. As a key member of our operations team, you will be responsible for coordinating all operational aspects of Psychological and Neuropsychological Testing (PNT) prior to patient testing, including scheduling, rescheduling, paperwork, and answering patients' non-clinical questions.
Key Responsibilities:- Create patient profiles in our electronic health record (EHR) system and match them with PNT clinicians.
- Schedule PNT Initial Appointments (IAs) with PNT clinicians, including registering new patient demographics, referral reason, and patient insurance.
- Explain testing details to patients, including length of test, time expected to be in the office, overall process, and cost estimate.
- Serve as a liaison between our billing team and patients to facilitate discussions regarding billing and out-of-pocket costs.
- Confirm appointments with patients within one week prior to testing appointments and ensure that patients receive and sign necessary paperwork.
- Check whether paperwork has been completed prior to patients' appointments and connect with patients if necessary.
- Help patients navigate our portal process and/or telehealth platform, as needed.
- Reach out to patients ahead of their first appointment if there are benefit coverage concerns.
- Serve as a point of contact for patients who need to cancel or reschedule their PNT appointments.
- High School Diploma or equivalent; Associate's degree preferred.
- 2 years of customer service experience; experience in healthcare is highly preferred.
- Prior knowledge of OSHA/HIPAA regulations would be advantageous.
- Ability to multitask and work independently as well as part of a team.
- Strong communication skills, both written and verbal.
As a full-time employee of LifeStance Health, you will be eligible for a comprehensive benefits package, including medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401(k) retirement savings plan with employer match, paid parental leave, paid time off, holiday pay, and an Employee Assistance Program.
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PNT Operations Coordinator
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Knoxville, Tennessee, United States LifeStance Health Full timeJob Summary:As a key member of the LifeStance Health team, we are seeking a highly organized and detail-oriented PNT Operations Coordinator to support our mental health services. This role will be responsible for coordinating all operational aspects of Psychological and Neuropsychological Testing (PNT) prior to patient testing, including scheduling,...
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PNT Operations Coordinator
4 days ago
Knoxville, Tennessee, United States LifeStance Health Full timeJob SummaryWe are seeking a highly organized and detail-oriented PNT Operations Coordinator to join our team at LifeStance Health. As a key member of our operations team, you will be responsible for coordinating all operational aspects of Psychological & Neuropsychological Testing (PNT) prior to patient testing, including scheduling, rescheduling, paperwork,...
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