Automotive Service Manager

2 days ago


Indianapolis, Indiana, United States Indy Hyundai Full time
Automotive Service Manager/ASM

Indy Hyundai is seeking an experienced Automotive Service Manager/ASM to lead our high-volume Service Department. As a key member of our team, you will be responsible for hiring, training, and managing Service Department staff, ensuring exceptional customer service, and driving revenue growth.

Key Responsibilities:

  • Train and mentor Service Advisors and Technical staff to provide excellent customer service and drive sales.
  • Review work orders with customers to ensure satisfaction and follow up to increase customer loyalty and CSI.
  • Evaluate staff and workflow to optimize productivity and efficiency.
  • Manage scheduling, accounting, and maintenance of Service Technicians' productivity.
  • Solve problems and meet predetermined service and sales objectives.

Requirements:

  • Automotive Assistant Service Manager/ASM/Service Advisor experience required.
  • Basic automotive operational knowledge and good computer skills.
  • Excellent customer service and communication skills, with a focus on building a high-performing team.
  • Basic understanding of business management and ability to analyze data to drive decision-making.

We Offer:

  • Excellent performance-driven income and benefits package.
  • 401(k) plan with employer match, medical, dental, and vision insurance, and company-paid group life insurance.
  • Disability insurance, legal assistance, ID protection, and paid time off.
  • Closed on Sundays and employee discounts on vehicles and service.
  • Career advancement opportunities and fun employee events.


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