Automotive Service Manager
2 days ago
Indy Hyundai is seeking an experienced Automotive Service Manager/ASM to lead our high-volume Service Department. As a key member of our team, you will be responsible for hiring, training, and managing Service Department staff, ensuring exceptional customer service, and driving revenue growth.
Key Responsibilities:
- Train and mentor Service Advisors and Technical staff to provide excellent customer service and drive sales.
- Review work orders with customers to ensure satisfaction and follow up to increase customer loyalty and CSI.
- Evaluate staff and workflow to optimize productivity and efficiency.
- Manage scheduling, accounting, and maintenance of Service Technicians' productivity.
- Solve problems and meet predetermined service and sales objectives.
Requirements:
- Automotive Assistant Service Manager/ASM/Service Advisor experience required.
- Basic automotive operational knowledge and good computer skills.
- Excellent customer service and communication skills, with a focus on building a high-performing team.
- Basic understanding of business management and ability to analyze data to drive decision-making.
We Offer:
- Excellent performance-driven income and benefits package.
- 401(k) plan with employer match, medical, dental, and vision insurance, and company-paid group life insurance.
- Disability insurance, legal assistance, ID protection, and paid time off.
- Closed on Sundays and employee discounts on vehicles and service.
- Career advancement opportunities and fun employee events.
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