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Retail Operations Leader

2 months ago

Livonia, Michigan, United States JOANN Stores Full time
OVERVIEW

At JOANN Stores, we believe that handmade joy begins with you. The Retail Operations Leader plays a crucial role in driving revenue while serving as a motivational figure and mentor for the team. This individual cultivates a supportive atmosphere, ensuring that both customers and team members feel valued. Through effective leadership, the Retail Operations Leader will meet financial objectives and guarantee that every customer experiences their own Happy Place at JOANN.

KEY RESPONSIBILITIES

CUSTOMER CONNECTION
  • Builds enduring relationships with customers by understanding and anticipating their needs.
  • Engages with the local community, representing the JOANN brand positively.
  • Encourages, mentors, and energizes the team to be exceptional brand ambassadors.
  • Maintains knowledge of products and stays informed about new trends and merchandise.
OPERATIONS MANAGEMENT
  • Communicates new strategies, leadership updates, and promotional activities.
  • Ensures flawless implementation of operational guidelines and protocols.
  • Guides and motivates the team to exceed sales targets and enhance customer satisfaction.
  • Develops strategic initiatives and equips the team with the tools necessary to meet performance indicators.
  • Responsible for managing freight logistics in accordance with company standards.
  • Oversees the execution of Buy Online Pick Up in Store (BOPIS) processes, ensuring compliance with company policies.
  • Ensures the accurate setup of Planograms (POG) within the store.
STRATEGIC THINKING
  • Stays updated on industry developments and seeks innovative ways to remain competitive.
  • Adapts to changes and shifts priorities as necessary.
  • Analyzes sales reports to identify trends and formulate strategies to achieve both personal and store objectives.
  • Utilizes the FAST model to consistently meet sales goals and corporate objectives.
TEAM DEVELOPMENT
  • Inspires and mentors team members to improve overall store performance.
  • Fosters a culture of continuous learning, teamwork, and mutual respect.
  • Identifies and nurtures in-store talent, creating succession plans and managing performance effectively.
  • Engages in recruitment, hiring, and training processes to meet staffing needs.
  • Exhibits a strong customer service orientation.
  • Possesses excellent interpersonal skills and proficient communication abilities.
  • Demonstrates a comprehensive understanding of retail financials and effectively manages profit and loss statements.
  • Displays a natural curiosity and eagerness to learn and grow.
  • Acts as a proactive self-starter, maintaining urgency to achieve results.
PHYSICAL REQUIREMENTS
  • Ability to stand for extended periods.
  • Frequent movement throughout the store during shifts.
  • Capable of reading various documents and information on screens.
  • Effective verbal communication with customers and team members.
  • Proficient in data entry using computers and handheld devices.
  • Ability to operate two-way radios for communication.
  • Capable of pushing and pulling merchandise using appropriate equipment.
  • Ability to lift and arrange items on shelves and racks.
  • Must be able to bend, reach, and climb ladders as needed.
  • Must be able to lift up to 49 pounds individually and up to 97 pounds as part of a team.
SUPERVISORY DUTIES

Responsible for the full oversight of a multi-unit retail environment, including all personnel and operational responsibilities, such as hiring and training.

AVAILABILITY

Must be flexible to work various shifts, including days, evenings, weekends, and holidays.

EDUCATION & EXPERIENCE

Minimum Education: High School Diploma or equivalent

Preferred Education: Bachelor's degree in a related field.

Minimum Experience: 3-5 years of leadership experience in retail.

SKILLS & QUALIFICATIONS
  • Ability to manage multiple responsibilities effectively.
  • Experience in managing store budgets and labor costs.
  • Capability to maintain confidentiality within the store.
  • Proficient in recruiting and training new employees.
  • Adaptable with a focus on change management.
  • Strong coaching and mentoring abilities.
  • Excellent problem-solving skills.
  • Outstanding organizational and communication skills.
  • Exceptional customer service skills with a customer-first approach.
  • Proficient in inventory management and POS software.
  • Familiarity with Microsoft Office Suite (Word, Excel, PowerPoint, etc.).