Retail Sales Representative

2 months ago


Livonia, Michigan, United States Great Lakes Ace Hardware Full time
Position Overview
This role involves engaging with customers and providing exceptional service while promoting sales and managing merchandise effectively.

Key Responsibilities
1. Provide outstanding customer service by greeting customers and assisting them with inquiries regarding products.
2. Utilize the S.A.L.E.S. process to ensure customers find all items on their shopping lists.
3. Accurately complete all necessary paperwork related to sales and inventory management.
4. Receive and unpack merchandise, ensuring stock levels are maintained and organized.
5. Display products attractively according to company guidelines to enhance sales opportunities.
6. Conduct inventory checks and maintain accurate stock records.
7. Stay informed about new products and promotional items to assist customers effectively.
8. Implement loss prevention strategies to minimize theft and ensure store security.

Additional Responsibilities
1. Assist customers with paint mixing and color matching.
2. Provide recommendations for services such as key cutting and screen repair.
3. Operate the cash register efficiently, ensuring accurate transactions and customer engagement.
4. Attend team meetings and contribute to a collaborative work environment.

Qualifications
1. Previous retail experience is preferred but not mandatory.
2. Strong communication skills and the ability to work well with customers and team members.
3. Basic mathematical skills for handling transactions.
4. Ability to perform physical tasks, including lifting and moving merchandise.

Work Environment
The work setting may involve exposure to various conditions, including noise and movement. Reasonable accommodations will be made for individuals with disabilities to perform essential functions.

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