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Patient Care Specialist

2 months ago

Houston, Texas, United States Advanced Dermatology and Skin Care Full time
Job Summary

We are seeking a highly skilled and experienced Healthcare Service Representative to join our team at Advanced Dermatology and Skin Care. As a key member of our front office staff, you will be responsible for providing exceptional patient care and administrative support to our patients and healthcare team.

Key Responsibilities
  • Patient Welcome and Check-in: Greet and welcome patients in a friendly and professional manner, ensuring a positive first impression of our practice.
  • Registration and Scheduling: Accurately collect and verify patient demographic and insurance information, and schedule appointments according to practice guidelines.
  • Administrative Support: Assist patients with registration, collect payment(s) appropriately, and accurately document all transactions and important information via our electronic medical record system.
  • Communication and Customer Service: Respond to patient questions and concerns in a timely and professional manner, providing excellent customer service and ensuring patient satisfaction.
  • Office Maintenance: Maintain a clean and organized workspace, including the waiting room and front desk area.
Requirements
  • Education: High School diploma or equivalent education required.
  • Experience: 5 years of customer service or medical office experience required.