Shift Leader, Auntie Anne's

2 weeks ago

Knoxville, Tennessee, United States SE Co-Brand Ventures LLC Full time
Job Summary

We are seeking a highly motivated and organized Shift Leader to join our team at Auntie Anne's in Westtown Mall. As a Shift Leader, you will be responsible for leading all crew members, maintaining operating standards, and representing our brand to guests, crew members, and the community.

Key Responsibilities
  • Perform any and all duties required of crew members.
  • Direct and coordinate the activities of staff in the absence of the Manager or Assistant Manager.
  • Enforce dress code and personal appearance standards in accordance with uniform policies.
  • Assist, supervise, and monitor training of all staff.
  • Determine personal schedule based on the requirements of the position.
  • Secure a replacement in the event of a call-off and/or no-show, and cover shifts as needed.
  • Assist with staff evaluations consistent with guidelines set forth by the District Manager.
  • Monitor staffing levels and labor costs to maximize efficiency and control labor expense ratios.
  • Provide for the accurate taking of weekly and monthly physical inventory.
  • Review all invoices from vendors and other suppliers of goods and services, and promptly email them to the office.
  • Monitor inventory levels, production, waste, and unauthorized "giveaways" to control Cost of Goods without compromising product quality.
  • Direct and lead operations with the goal of increasing sales, reducing expenses, and maximizing Net Operating Income in accordance with monthly and annual budgets.
  • Assist and supervise the ongoing and periodic cleaning and maintenance of all equipment and facilities.
  • Ensure the maintenance of all equipment and facilities in accordance with manufacturers' instructions and applicable Health, Building, and Fire Codes.
  • As needed, contact the Store Manager to obtain approval for service and repair services to be performed.
  • Maintain files relating to operations and personnel, as directed by the District Manager.
  • Coordinate and execute all required system-wide marketing, promotions, and public relations activities directed by the Marketing Teams of Brands.
  • Maintain a good working relationship and professional attitude with mall management and staff, and attend meetings and participate in similar activities.
  • Maintain and develop good relations with mall employees.
  • Encourage teamwork, the building of staff morale, and the resolution of conflict through as-needed staff meetings and daily communication.
  • Strive at all times to uphold Brand standards of product quality, customer service, and cleanliness, and its philosophy towards its customers, team members, and business associates.
  • Perform other duties as directed by the Store Manager or Assistant Manager.
  • Participate in Team Meetings as directed by the Store Manager.
  • Responsible for the success of FBC Evaluation, Store Audits, and Mystery Shop Report, and for corrective action when necessary.
Requirements
  • Must complete training outlined.
  • Must have demonstrated leadership and organizational ability, plus good communication and interpersonal skills.
  • Must have high personal standards and motivation, and display a capacity for problem-solving, personal growth, and ability to understand and work with moderately complex financial information and statistics.
  • Basic math skills, attention to detail, and proficiency with a calculator, POS System, printer, and computer are essential.
  • Must have dependable transportation and a working cellular phone.
  • Must be at least 18 years old.
Benefits
  • Competitive Wages.
  • Benefits after 90 days.
  • Options to travel and be a part of a business that has locations across the southeast.
Work Schedule
  • 8 hour shift.
  • Day shift.
  • Evening shift.
  • Night shift.

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