To-Go Team Member
4 weeks ago
TGI FRIDAYS // Store 2112
Role Purpose
To-Go Specialists ensure we deliver convenience without compromising quality or safety.
Key Responsibilities & Accountabilities
- Taking orders over the phone as well as in person. Offer to-go order guest a to‐go beverage if one has not been ordered.
- Preparing orders and organizing them into bags.
- Make sure everything is in the bag and checking off items as placed in bags. Review order to ensure 100% completeness, check to make sure drinks are included (if ordered).
- Greet at all guests or drivers in 30 seconds; cashing out guests and ensuring their satisfaction.
- Responsible for accurate cash handling. If online or to-go order, cash out guest within 2 minutes of arrival.
- Packs TOGO and delivery orders and confirm order with guest/driver.
- Thank the guest for choosing Fridays and invite them back again.
- Performs side duties including, but not limited to, answering the phone, opening doors, cleaning work stations, expediting orders and running food.
- Stocks TOGO area.
Qualification Requirements
- Good Verbal Communication
- High Energy Level
- Customer Service
- Resolving Conflicts
- Teamwork
- Professionalism
At Jackmont Hospitality, we strive to provide exceptional customer experiences. As a To-Go Specialist, you will play a vital role in ensuring our guests receive their orders promptly and accurately.
Responsibilities:
- Take orders over the phone and in person, offering to-go beverages when necessary.
- Prepare and organize orders into bags, double-checking for completeness and accuracy.
- Provide exceptional customer service, greeting guests within 30 seconds and ensuring their satisfaction.
- Manage cash handling accurately, with a focus on efficiency and attention to detail.
- Pack and confirm orders with guests, thanking them for their business and inviting them to return.
- Perform various side duties, including answering phones, cleaning work stations, and expediting orders.
- Maintain a clean and organized TOGO area.
Requirements:
- Excellent verbal communication skills
- High energy level and ability to work in a fast-paced environment
- Strong customer service skills
- Ability to resolve conflicts and work effectively in a team
- Professionalism and attention to detail
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