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Assistant General Manager

2 months ago

Boyers, Pennsylvania, United States Indiana State Park Inns Full time

**Job Summary**

Indiana State Park Inns is seeking a highly skilled and experienced professional to join our team as an Assistant General Manager. This is a full-time position that requires a strong background in hospitality management, leadership, and customer service.

**Key Responsibilities**

  • Assist the General Manager in overseeing daily operations, including leading and directing multiple departments.
  • Work closely with supervisors to ensure that company policies are adhered to and goals are met.
  • Review daily business reports for accuracy and approval, and ensure compliance with budget allowances.
  • Process payroll and assist with HR responsibilities.
  • Provide training to staff and ensure they are equipped to deliver exceptional customer service.
  • Adhere to all company procedures and regulations, as well as standard operating procedures.
  • Receive, resolve, and/or assist the General Manager in resolving guest complaints and service recovery processes.

**Requirements**

  • Exceptional customer service skills.
  • Experience in Microsoft Office programs and a fast learner in other business programs.
  • Exceptional verbal and written communication skills, with the ability to quickly analyze problems and arrive at solutions.
  • Exceptional math and coaching skills.

**About Us**

Indiana State Park Inns is a leading provider of hospitality services, committed to delivering exceptional experiences for our guests. We are a dynamic and growing organization that values innovation, teamwork, and customer satisfaction.