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Service Leader

2 months ago

Concord, North Carolina, United States Chipotle Full time

Job Summary

The Service Leader is a key member of the restaurant team, responsible for ensuring a positive customer experience by maintaining a clean, organized, and efficient service environment. This role requires strong leadership and communication skills, as well as the ability to work effectively in a fast-paced environment.

Key Responsibilities

  • Customer Experience
    • Ensure that all customers receive a high-quality dining experience, with prompt and friendly service.
    • Address customer complaints and concerns in a professional and courteous manner.
  • Team Management
    • Supervise and train restaurant staff to ensure they are meeting customer service standards.
    • Develop and implement strategies to improve team performance and productivity.
  • Operations
    • Ensure that the restaurant is maintained in a clean and organized state, with all equipment and supplies in good working order.
    • Monitor and control inventory levels to minimize waste and optimize profitability.
  • Food Safety
    • Ensure that all food safety procedures are followed, including proper handling, storage, and preparation of food.
    • Monitor and maintain accurate records of food safety procedures and inventory.
  • Communication
    • Communicate effectively with customers, staff, and management to ensure seamless service and resolve any issues that may arise.
    • Provide regular feedback and coaching to staff to improve performance and address any concerns.

Requirements

  • Education
    • High school diploma or equivalent required.
  • Experience
    • Previous experience in a restaurant or customer service role required.
    • Leadership or supervisory experience preferred.
  • Skills
    • Strong leadership and communication skills.
    • Ability to work effectively in a fast-paced environment.
    • Knowledge of food safety procedures and regulations.
    • Ability to lift up to 50 pounds and stand for long periods of time.

What We Offer

At Chipotle, we offer a competitive salary and benefits package, as well as opportunities for professional growth and development. We are committed to creating a positive and inclusive work environment that values diversity and promotes equality.