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Marketing Engagement Specialist
2 months ago
At Wyndham Destinations, our mission is clear: to create unforgettable vacation experiences. Our Vacation Ownership division encompasses various brands that cater to travelers seeking exceptional getaways. With a dedicated team of over 19,000 associates, we operate more than 270 resort locations worldwide, ensuring that every day is an opportunity to inspire and delight our guests.
Position Overview
The Marketing Engagement Specialist is responsible for welcoming our owners upon their arrival at our resorts and reaching out to current owners to arrange meetings with member services for updates and workshops. This role involves providing incentives to guests for their participation, sharing information about resort activities, and offering local insights. Meeting production targets on a weekly and monthly basis is essential.
This position requires on-site presence. Weekend shifts are mandatory. There are opportunities for career advancement.
Key Responsibilities
- Engage with guests during their check-in process at the resort
- Coordinate virtual meetings via ZOOM for guests to connect with member services regarding their updates and workshops
- Provide incentives to guests participating in the virtual updates
- Distribute activity schedules and informational brochures to guests
- Achieve weekly production goals
- Facilitate virtual meetings with member services using an iPad
- Assist guests seeking concierge information or support
- Participate in ongoing training to enhance performance
- Maintain records of personal production and distributed incentives
- Work from Resort
- High School Diploma or equivalent is required; a College Degree is preferred
- Strong communication skills with the ability to present campaign performance and insights
- Experience in marketing segmentation and customer lifecycle management
- Background in the travel/hospitality industry or customer onboarding is advantageous
- Ability to navigate challenges and objections effectively
- Capacity to thrive in a performance-driven environment
- Professional demeanor with a sales-oriented mindset
We offer a comprehensive range of health and welfare benefits for associates working 30 or more hours per week, tailored to support your career journey with us. Benefits include:
- Medical
- Dental
- Vision
- Flexible spending accounts
- Life and accident coverage
- Disability
- Paid time off, parental leave, and holidays (specifics available from your recruiter)
- Wish day paid time to volunteer at an organization of your choice
- 401k with employer match (subject to eligibility requirements)
- Legal and identity theft protection
- Voluntary income protection benefits
- Wellness program (availability may vary)
- Employee Assistance Program
Hospitality is at the core of our operations at Wyndham Destinations. We foster an inclusive environment where excellence is celebrated, and teamwork is paramount. We are committed to innovation and continuously seek ways to enhance our business and the customer experience. Build a career where memories begin with you.