IT Support Specialist

2 weeks ago


Alhambra, California, United States TalentBurst, Inc. Full time

Job Title: IT Technical Aid

Job Summary:

We are seeking an IT Technical Aid to join our team at TalentBurst, Inc. The successful candidate will provide basic support services and assistance to our IT organization, performing routine information systems related tasks under the supervision of professional information technology staff.

Responsibilities:

* Provide support to systems customers and/or departmental staff for a variety of IT related issues, including identifying, tracking, documenting, researching, and resolving job issues or problem calls
* Follow specific procedures for escalating high priority issues, when required
* Support IT professionals by performing routine systems testing and production work, including validating user manuals, procedures, and other instructional materials
* Work on medium size office grade printers and high-speed commercial printers as needed
* Assist in the installation, configuration, maintenance, and troubleshooting of information technology devices, including personal computers, video display terminals, printers, cabling, and other hardware

Requirements:

* Two (2) years of highly specialized clerical experience involved in an information systems environment, including the use or installation of desktop software and/or operating high-speed commercial printers
* A high school diploma or equivalent
* Good communication skills and a customer-oriented approach
* Previous experience in a technical support role is preferred
* CompTIA A+ certification or equivalent is preferred

Work Environment:

* Work is expected to be done ON SITE, and interviews will be conducted in person
* Work schedule will be 4/40, 10-hour day within the M-TH or T-F work schedule at the discretion of the program manager

Note: California Resident Candidates Only


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