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Content Operations Manager

2 months ago

New York, New York, United States IPG Health Full time

HOURS: 4PM - 12AM

JOB SUMMARY:

The Content Operations Manager plays a pivotal role in supporting designated accounts, overseeing a team of direct reports, and assisting the Editorial Director in the daily management and administrative functions related to the department.

ESSENTIAL FUNCTIONS:

Editing and Quality Assurance

Reviews, edits, and verifies content for assigned accounts, ensuring adherence to standards of clarity, grammar, brand guidelines, readability, consistency, and factual accuracy, while providing constructive feedback.

Brand Management

Quickly acquires in-depth knowledge of assigned accounts and product lines, effectively managing multiple projects simultaneously.

Team Development and Training

Collaborates with team members (e.g., direct reports, mentees) to identify growth objectives and enhance their core skills.

Project Coordination

Ensures all deadlines are met and manages workload priorities; proactively addresses non-prioritized tasks.

Communication and Collaboration

Maintains regular communication with internal team members to provide updates on project statuses; fosters a collaborative environment to ensure objectives are achieved while upholding quality standards.

JOB DUTIES/RESPONSIBILITIES:

Editing and Quality Assurance

  1. Reviews, edits, and verifies content for assigned accounts, ensuring clarity, grammar, brand style, readability, consistency, accuracy, and context, while providing clear and thorough feedback.
  2. Maintains version control, ensuring the integrity of project files and confirming that requested changes are accurately implemented.
  3. Verifies data and factual information using provided references and general knowledge.
  4. Conducts correction checks for various project rounds.
  5. Identifies permission requirements for copyrighted materials.
  6. Utilizes technological tools to enhance review processes as appropriate.
  7. Edits new business initiatives and internal materials as necessary.
  8. Stays updated on industry guidelines and changes in style and terminology.

Brand Management

  1. Acts as the primary editor for larger, complex brands.
  2. Leads editorial efforts during significant brand events, including product launches.
  3. Quickly masters the specifics of assigned accounts and product categories, effectively managing multiple assignments.
  4. Ensures timely completion of daily tasks and prioritizes workload accordingly.
  5. Generates and updates style guides for assigned accounts, confirming brand style decisions.
  6. Advocates for adherence to client and brand processes.
  7. Participates in meetings for assigned brands as needed.
  8. Resolves content issues through collaboration with copywriters.
  9. Supports copywriters and account teams by researching references.
  10. Ensures compliance with regulatory guidelines.
  11. Maintains a comprehensive understanding of brand data and content.

Team Development and Training

Onboards new team members, conducting regular performance evaluations.

Meets consistently with direct reports to discuss workload, performance, and challenges, assisting in their professional development.

  1. Maintains a positive relationship with each direct report, providing timely feedback and fostering open communication.
  2. Guides less-experienced editors in understanding editorial processes and responsibilities.

When managing freelancers, holds regular meetings to ensure understanding of brand processes.

  1. Reviews work of freelancers to ensure accuracy and adherence to style.
  2. Empowers senior team members to utilize their expertise for problem-solving.
  3. Participates in agency orientations for new staff and clients as appropriate.
  4. May lead training sessions on relevant topics.
  5. Identifies training needs and proposes initiatives to enhance team skills.
  6. Generates ideas to address emerging needs and technological advancements.

Project Coordination

  • Monitors team workload to ensure timely execution of assignments while being mindful of budget constraints.
  • Advises on scheduling and staffing to ensure adequate coverage.
  • Assists with recruitment and staffing efforts, contributing to departmental discussions.

Leadership

  1. Leads a diverse team of editors by recognizing performance strengths and areas for improvement.
  2. Assists the Editorial Director in managing daily operations.
  3. Capable of overseeing the team in the absence of the Editorial Director.
  4. Participates in senior-level meetings to facilitate operations.
  5. Collaborates with department leadership to ensure ongoing success.
  6. Acts as a liaison in client presentations as appropriate.
  7. Communicates a vision to guide the team toward achieving objectives.

Communication and Collaboration

  1. Engages extensively with direct reports and account teams.
  2. Works closely with brand team members to ensure high-quality materials.
  3. Collaborates with cross-functional leaders to align on best practices.
  4. Maintains open communication with department leadership to ensure process alignment.

Administration

  • Maintains a detail-oriented approach to managing administrative duties.
  • Arranges for coverage during absences.

EDUCATION:

Bachelor's degree in English, communications, journalism, biology, or a related field.

EXPERIENCE:

5+ years in pharmaceutical advertising within an agency setting required.

2+ years as a senior or lead editor required.

0-1 year of experience leading editorial efforts for product launches preferred.

0-1 year of supervisory experience preferred.

0-1 year of mentoring experience preferred.