Business Operations Specialist

4 weeks ago


Warren, United States NTI Full time
About the Role

We are seeking a highly skilled Business Operations Specialist to join our team at NTI. As a key member of our organization, you will play a critical role in maintaining vendor relationships, analyzing business processes, and driving improvement initiatives.

Key Responsibilities
  • Collaborate with technical teams and call center operations to resolve complex issues and improve system performance.
  • Develop and implement process improvements to enhance customer experience and drive business growth.
  • Analyze data to identify trends and areas for improvement, and develop recommendations to address these findings.
  • Communicate effectively with stakeholders to ensure seamless execution of projects and initiatives.
  • Stay up-to-date with industry trends and best practices to continuously improve business operations.
Requirements
  • Bachelor's degree in computer science, engineering, or a related field.
  • 2-5 years of experience in business operations, technical problem resolution, or a related field.
  • Strong analytical and problem-solving skills, with the ability to think critically and creatively.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • Proficiency in MS Office, particularly Excel and PowerPoint.
Preferred Qualifications
  • Experience with relational database structures and SQL development.
  • Knowledge of OnStar System and support systems.
  • Knowledge of Tableau or Power BI visualization tools.
About NTI

NTI is a 501(c)(3) nonprofit organization dedicated to providing virtual work-at-home opportunities for individuals with disabilities and their caregivers. We are committed to fostering opportunities, advocating for equal access, and promoting economic empowerment for the disabled community.



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