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Audio Visual Specialist

2 months ago

Charlotte, North Carolina, United States Compass Group USA Full time
Job Summary

We are seeking a skilled Audio Visual Specialist to join our team at Compass Group USA. As an Audio Visual Specialist, you will be responsible for ensuring that all audio visual requirements requested by clients are met and will be able to interface various types of audio visual, communication, and presentation technology.

Key Responsibilities:
  • Reviews customer and meeting planner requests from the reservation system and provides equipment/assistance at the time and place necessary.
  • Provides problem escalation support and issue resolution. Follows-up on service challenges and works with the manager to take corrective action.
  • Provides technical assistance for all meetings and customers that require tech services for their events.
  • Follows SOPs for audio-visual support, as provided by the AV Manager and Director of Technology and Operations.
  • Adheres to preventative maintenance room sweeps on a weekly basis, and reports sweep information through the database.
  • Changes data projectors, lamps and cabling pieces associated with all the various integrated systems throughout the portfolio.
  • Reviews operation of equipment with customer and ensures that the customer is comfortable with its operation.
  • Offers assistance in operation of equipment and helps solve problems if customer is unsure of requirements.
  • Educates the staff and customers on the basics of all AV equipment in the facility.
  • Maintains metrics associated with room equipment inventory and repairs/replacements completed in conference rooms.
  • Communicates with co-workers and service partners to ensure updated information is shared.
  • Assists with conference room set-ups, break downs and any other areas where assistance is needed.
  • Keeps the A/V storerooms organized and well managed.
Requirements:
  • Minimum of one year of experience supporting audio visual for events.
  • Proficient computer skills and knowledge of office technology/equipment.
  • Excellent written and verbal communication skills.