Medical Support Specialist

4 days ago

Cambridge, United States One Medical Full time
About Us

One Medical is a leading healthcare provider dedicated to delivering exceptional patient experiences through innovative care solutions.

We're on a mission to transform healthcare by making quality care more affordable, accessible, and enjoyable for everyone involved - from patients and providers to employers and health networks.

Our comprehensive services include seamless in-office and 24/7 virtual care, on-site labs, and programs for preventive care, chronic care management, common illnesses, and mental health concerns.

As a pioneer in the industry, we're committed to building a diverse, driven, and empathetic team that thrives in a dynamic environment.

The Opportunity

We're seeking a highly skilled and compassionate Phlebotomist/Office Assistant to join our team. As a key member of our clinical support team, you'll provide exceptional patient care and support, ensuring a seamless experience for our patients.

Your responsibilities will include:

  • Providing best-in-class venipuncture services to patients of all ages
  • Performing and assisting with extended scope duties, such as non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs
  • Maintaining high standards of in-office care through proper specimen labeling, handling, and processing, inventory upkeep, and tool sterilization
  • Dispensary responsibilities, including verifying counts, maintaining inventory, placing orders, receiving and stocking, filling, packaging, and labeling prescriptions for patient pick-up
  • Continuing to care for our members beyond the lab room by answering patient messages, following up on lab cases, and assisting our providers and virtual medical team with clerical duties
  • Using impeccable C-I-CARE skills in all patient interactions and ensuring a fluid and positive in-office experience through patient intake, same-day schedule management, and strong knowledge of billing and insurance
  • Assisting our senior patients by performing other administrative tasks, such as answering phone calls, sending faxes, and coordinating transportation
  • Contributing to team development through rounding, attending team huddles, participating in team problem-solving, and supporting in-office providers with ad-hoc asks
  • Performing opening and closing duties/daily office upkeep, including maintaining the look and feel of both patient and employee-facing spaces, restocking supplies, and organization
What You'll Need

To succeed in this role, you'll need:

  • At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment
  • A High School Diploma or equivalent
  • Proficiency in computer technology, including typing, navigating the internet, and using multiple software systems simultaneously
  • Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus)
  • A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care
  • A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks
  • Phlebotomy experience and/or certification preferred
  • Experience with extended scope care, including non-blood specimen collection and processing, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs preferred
Benefits

We offer a comprehensive benefits package designed to support your health and wellness, including:

  • Paid sabbatical after 5 and 10 years
  • Employee Assistance Program - Free confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues
  • Competitive Medical, Dental, and Vision plans
  • Free One Medical memberships for yourself, your friends, and family
  • Pre-Tax commuter benefits
  • PTO cash outs - Option to cash out up to 40 accrued hours per year
  • 401K match
  • Credit towards emergency childcare
  • Extra contributions toward maternity and paternity leave
  • Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance
  • Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance

This is a full-time role (40 hours/week) with 8-hour shifts generally taking place Monday-Friday between 7:30am-6:30pm based at one of our Kendall Square offices in Cambridge, Massachusetts.

One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.

Please refer to the E-Verification Poster (English/Spanish) and Right to Work Poster (English/Spanish) for additional information.

By applying, you consent to your information being transmitted by Jobcase to the Employer, as data controller, through the Employer's data processor SonicJobs.

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