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Transportation Operations Supervisor

2 months ago

Atlanta, Georgia, United States Vectour Group Full time
Job Summary

We are seeking a highly skilled and experienced Transportation Operations Supervisor to join our team at Vectour Group. As a key member of our operations team, you will be responsible for overseeing the daily operations of our passenger bus shuttle service, ensuring the safe, efficient, and punctual transportation of passengers.

Key Responsibilities
  • Punctuality and Attendance: Report to work as scheduled, ensuring consistent and reliable attendance.
  • Customer Service: Greet customers warmly and provide outstanding customer service, distributing and retrieving customer survey cards, and engaging with customers in ground transportation.
  • Driving Responsibilities: Drive a 14(+) passenger bus to and from management-designated locations, operating the shuttle bus in a safe manner, adhering to speed limits and obeying all traffic devices.
  • Vehicle Maintenance: Complete daily pre/post-trip inspections, notating damages or defects, and recording fuel level and mileage, detecting warning indicators on the bus and communicating the need for service to the Supervisor or Operations Manager.
  • Driver Supervision: Supervise drivers, providing verbal and written corrective measures, completing disciplinary forms as needed, and providing ongoing observations and training to all staff.
  • Training and Onboarding: Ensure proper training for new hires to operate shuttle buses, assessing and addressing any areas of concern during the training process.
  • Fueling and Bus Assignment: Fuel buses when instructed and turn in fuel cards once completed, checking the driver schedule and assigning buses accordingly.
  • Communication: Provide professional communication via radio with dispatchers, following instructions provided by dispatchers for staging or pick-up, and communicating the status of ground transportation and the need for a bus.
  • Route Familiarity: Learn and follow several prescribed routes around the airport.
  • Incident Reporting: Complete the customer incident form in the event of an accident or incident, recording keeping and utilizing technology as required.
Requirements
  • Education/Experience: High School Diploma or equivalent.
  • License Requirement: Per DOT Regulations, a valid CDL Class A, B or C Driver's License with Passenger Endorsement is required.
  • DOT Medical Card: A Medical Examiner's Certificate (DOT Medical Card) is required.
  • Availability to Work: Special shift requirements may apply, including 3rd shift and/or weekend work.
  • Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos, and ability to write simple correspondence.
  • Mathematical Skills: Ability to add, subtract, two-digit numbers and multiply and divide with 10's and 100's.
  • Appearance: Employees must maintain a neat and clean appearance and be in complete uniform.
  • Minimum Age Requirement: Must be 21 years of age or older.
Benefits
  • Competitive Pay: $24.00 per hour, paid biweekly.
  • Advancement Opportunities: Opportunities for career growth and advancement.
  • Medical, Dental, Vision, Disability and Life Insurance: Comprehensive benefits package.
  • 401K With Employer Match: Employer-matched retirement savings plan.
  • 7 Paid Holidays: Paid time off for major holidays.
  • Paid Sick Leave: Paid time off for illness or injury.
  • Paid Vacation: Paid time off for relaxation and rejuvenation.
  • Great Coworkers: Collaborative and supportive work environment.