Branch Operations Director

1 month ago


Sens, Bourgogne-Franche-Comté, United States Trisearch Full time
Job Summary:

The Branch Operations Manager is responsible for the overall performance of their division, overseeing the full scope of operational functions. This role requires strong leadership and management skills, with a focus on driving productivity, achieving financial targets, and developing new business opportunities.

Key Responsibilities:Branch Leadership & Team Development:
  • Lead and manage the operations team, setting performance goals, providing guidance and support, and conducting regular performance evaluations.
  • Drive a positive teamwork culture, fostering collaboration and motivation among division employees.
  • Allocate and utilize resources effectively, ensuring optimal project execution and service delivery.
  • Partner with support teams to drive operational excellence.
Customer Relationship Management:
  • Prioritize customer satisfaction, building strong relationships and delivering high-quality services.
  • Develop market strategies with Business Development to drive growth and competitive intelligence.
Operational Performance:
  • Develop and implement operational plans, considering revenue and profitability targets.
P&L Management:
  • Manage the full scope of P&L for the branch, contributing to revenue generation and optimizing operational efficiencies.
  • Partner with Finance to monitor costs and expenses, ensuring alignment with revenue targets.
Health & Safety:
  • Commit to a culture of Safety, ensuring employees have the necessary tools and PPE.
  • Establish quality control measures, conduct inspections, and ensure compliance with fire and life safety regulations.
Requirements:Education, Licensure & Certifications:
  • High school diploma required; bachelor's degree in a related field preferred.
Experience:
  • Minimum 10 years of industry-related experience, specifically focused on service and/or construction.
  • Minimum 3 years of experience in a leadership role preferred.
  • Experience with leading service coordination, technician workflows, and project execution is essential.
Knowledge, Skills, Capabilities:
  • Strong knowledge of fire and life safety regulations, codes, and industry best practices.
  • Proven ability to manage operational P&L activity.
  • Solid understanding of operational processes, resource allocation, and project management.
  • Excellent communication, customer service, and interpersonal skills.
  • Strong problem-solving and decision-making abilities.
  • Ability to prioritize tasks and delegate when necessary.
  • Excellent organizational skills and attention to detail.
  • Proficient with Microsoft Office Suite or related software.

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