Snorkel AI Technical Support Leader

2 weeks ago


San Francisco, California, United States Snorkel AI Full time
Dream Big with Snorkel AI

We're on a mission to make machine learning practical for everyone by building a team that welcomes, represents, and gives opportunity to all. As a Snorkel AI Technical Support Leader, you'll play a key role in empowering our customers to build custom AI solutions and driving innovation within our organization.

You'll be responsible for leading our technical support team, ensuring the smooth operation of our platform, and resolving complex technical issues across various platforms and applications. You'll also have the opportunity to work on automation projects, identifying opportunities for process enhancement and contributing to the development of support scripts and tools.

Leadership Responsibilities:

  • Lead our technical support team to ensure the smooth operation of our platform
  • Resolve complex technical issues across various platforms and applications
  • Work on automation projects, identifying opportunities for process enhancement and contributing to the development of support scripts and tools

Requirements:

  • 6+ years of experience managing corporate IT systems in a modern cloud-first environment
  • Good communication skills and a positive attitude
  • Experience in core IT Service Management functions, such as Change Management and Incident Management

What We Offer:

  • Comprehensive medical, dental, and vision plans for employees and their families
  • A yearly wellness stipend
  • A 401k program for retirement planning
  • A parental leave program with up to 20 weeks of paid time off


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