Tech Support Specialist

4 days ago


Parsippany, New Jersey, United States Ambassador Resources Full time
Job Overview

Ambassador Resources is seeking a skilled Tech Support Specialist to join our team. As a Level 2 IT Engineer, you will be responsible for handling escalated tickets from our level 1 team.

This is a great opportunity for someone who wants to learn and grow with our company, working on projects such as firewalls, networks, VMware, and cloud computing.

Requirements
  • Solid problem-solving skills and ability to work independently
  • Experience with Windows (95%) and VMware
  • Effective communication skills and experience with Ticketing systems
  • Knowledge of Active Directory, Office 365, and ConnectWise
  • Must have experience working for an MSP
  • Familiarity with DNS, DHCP, Group Policy, LAN/WAN, and financial software (QuickBooks, Sage)

The ideal candidate will have strong troubleshooting skills and the ability to learn new technologies quickly.



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