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Membership Sales Associate
2 months ago
POSITION TITLE: Membership Sales Associate
EMPLOYER: Pacific Northwest Club Ventures LLC
REPORTS TO: General Manager
CORE VALUES:
Teamwork – Our personnel are the backbone of our success. We believe that exceptional achievements are only possible through collaboration and support.
Growth – We prioritize the personal and professional development of our team members. Our goal is to empower you to become the best version of yourself.
Drive – We seek individuals who are motivated to excel, not just in competition with others, but also in their personal growth. Are you ready to challenge yourself?
Results – Our performance is evaluated based on outcomes rather than efforts. We expect flawless execution of our strategies to meet our high standards.
Culture – We strive to embody a spirit of continuous triumph, embracing challenges, supporting one another, and enjoying our work while doing so.
JOB SUMMARY:
The Membership Sales Associate (MSA) plays a vital role in our organization. As the first point of contact for guests and members, the MSA is responsible for providing a warm and enthusiastic welcome. This role involves conducting tours, enrolling new members, and delivering comprehensive information about our facilities. In addition to assisting with inquiries and ensuring exceptional customer service, the MSA maintains cleanliness and organization within the club through regular inspections.
The MSA also participates in daily operations, including managing billing processes, addressing billing inquiries, and educating members about our services and products. This entry-level position offers significant opportunities for career advancement and development.
QUALIFICATIONS:
- High School Diploma or equivalent
- Current CPR certification
- Experience in customer service and sales is advantageous
- Tanning certification preferred
EXPECTATIONS:
- Welcome all members and guests with a friendly demeanor.
- Check in members and guests following company protocols.
- Answer phone calls in accordance with company standards.
- Track inquiries from both phone and walk-in visitors.
- Communicate club events and schedules effectively.
- Assist members with requests in line with our policies.
- Help members set up recurring payments.
- Maintain a professional appearance by adhering to the uniform policy.
- Follow all Point-of-Sale procedures accurately.
- Ensure a clean and organized workspace.
- Complete assigned cleaning tasks as directed.
- Participate in projects and tasks as assigned by management.
- Conduct tours that emphasize achieving personal fitness goals.
- Meet and exceed individual sales targets.
- Support additional programs offered by the club.
- Adhere to all policies outlined in the Employee Handbook.
COMPETENCIES:
- Integrity - Treats others with respect and maintains commitments.
- Flexibility - Adapts to changes and manages competing demands effectively.
- Punctuality - Consistently arrives on time and ensures responsibilities are covered.
- Customer Focus - Responds promptly to customer needs and seeks feedback for improvement.
- Proactivity - Takes initiative and seeks opportunities for growth.
- Professionalism - Approaches situations with tact and respect for all individuals.
- Efficiency - Completes tasks in a timely manner while striving for productivity.
- Safety Awareness - Observes safety protocols and reports unsafe conditions.
- Written Communication - Communicates clearly and effectively in writing.
PHYSICAL REQUIREMENTS:
- Must be able to stand for extended periods.
- Frequent walking is required.
- Manual dexterity is necessary for various tasks.
- Occasional bending, stooping, or climbing may be required.
- Must be able to lift and move items weighing over 25 pounds.