Senior Patient Access Representative
2 months ago
We are seeking a highly skilled and detail-oriented Senior Patient Access Representative to join our team at Ochsner Clinic Foundation. As a key member of our healthcare team, you will play a vital role in ensuring seamless patient access and registration processes.
Key Responsibilities- Provide exceptional customer service to patients and guests, ensuring a positive and welcoming experience.
- Effectively communicate with patients throughout their medical experience, addressing their concerns and needs in a timely and professional manner.
- Collect and process patient information, including insurance benefits, co-pays, and deductibles, ensuring accurate and timely billing.
- Research and resolve complaints regarding customer service, registration, authorization, or scheduling, providing solutions that meet patient needs.
- Monitor and maintain productivity and accuracy, meeting departmental goals and standards.
- Collaborate with team members to improve quality assurance scores and resolve issues, ensuring a high level of patient satisfaction.
- High School diploma or equivalent required; additional degrees or certifications may be combined to meet minimum qualifications.
- 3 years of direct experience in hospital, clinic, business services, or revenue cycle settings, with a focus on patient access and registration.
- Strong computer skills and proficiency in Windows-style applications and keyboard navigation.
- Effective verbal and written communication skills, with the ability to present information clearly and professionally.
- Strong interpersonal skills, with the ability to work effectively with patients, guests, and healthcare team members.
- A comprehensive benefits package, including medical, dental, vision, and life insurance.
- A retirement plan and paid-time off (vacation/sick/personal days) and paid holidays.
- A supportive and collaborative work environment, with opportunities for professional growth and development.
We are an equal opportunity employer, committed to diversity and inclusion. If you are a motivated and detail-oriented individual with a passion for delivering exceptional patient care, we encourage you to apply for this exciting opportunity.
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Senior Patient Access Representative
2 months ago
Morgan City, Louisiana, United States Ochsner Clinic Foundation Full timeAbout the RoleWe are seeking a highly skilled and detail-oriented Senior Patient Access Representative to join our team at Ochsner Clinic Foundation. As a key member of our healthcare team, you will play a vital role in ensuring seamless patient access and registration processes.Key ResponsibilitiesProvide exceptional customer service to patients, families,...
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Morgan City, Louisiana, United States Ochsner Clinic Foundation Full timeAbout the RoleWe are seeking a highly skilled and detail-oriented Senior Patient Access Representative to join our team at Ochsner Clinic Foundation. As a key member of our patient access team, you will play a critical role in ensuring seamless patient experiences from registration to billing.Key ResponsibilitiesProvide exceptional customer service to...
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Morgan City, Louisiana, United States Ochsner Clinic Foundation Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Patient Access Representative to join our team at Ochsner ST Mary. As a Patient Access Representative, you will play a critical role in ensuring the smooth and efficient registration of patients, while providing exceptional customer service and support.Key ResponsibilitiesProvide excellent...
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