Customer Experience Specialist
1 week ago
We are seeking an experienced Customer Experience Specialist to join our team at Paschal Air, Plumbing & Electric. In this role, you will handle calls and requests with a customer-centric approach, prioritizing the needs and experience of the customer.
Job Summary:
- Handle high-volume inbound calls using effective listening, inquiry and objection-overcoming techniques while maintaining the highest levels of courtesy and respect.
- Utilize excellent oral and written communication skills interacting with customers and co-workers on multi-communication platforms.
- Process multiple-source social-media and system-based inputs for call-back, scheduling, and callouts.
Requirements:
- 1+ years customer service experience.
- High school diploma or GED.
- Exceptional verbal and written communication skills.
- Ability to prioritize, organize and multitask effectively.
Benefits:
- $42,000 - $52,000 per year (estimated salary range).
- Paid Time Off your first year of employment.
- Paid Holidays.
- Medical, vision, dental, life, accident, and disability insurance.
- Retirement savings with a company match.
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