Customer Experience Specialist

1 week ago


Springdale, Arkansas, United States Paschal Air, Plumbing & Electric Full time

We are seeking an experienced Customer Experience Specialist to join our team at Paschal Air, Plumbing & Electric. In this role, you will handle calls and requests with a customer-centric approach, prioritizing the needs and experience of the customer.

Job Summary:

  • Handle high-volume inbound calls using effective listening, inquiry and objection-overcoming techniques while maintaining the highest levels of courtesy and respect.
  • Utilize excellent oral and written communication skills interacting with customers and co-workers on multi-communication platforms.
  • Process multiple-source social-media and system-based inputs for call-back, scheduling, and callouts.

Requirements:

  • 1+ years customer service experience.
  • High school diploma or GED.
  • Exceptional verbal and written communication skills.
  • Ability to prioritize, organize and multitask effectively.

Benefits:

  • $42,000 - $52,000 per year (estimated salary range).
  • Paid Time Off your first year of employment.
  • Paid Holidays.
  • Medical, vision, dental, life, accident, and disability insurance.
  • Retirement savings with a company match.


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