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Patient Access Coordinator

2 months ago

Seneca, South Carolina, United States Prisma Health Full time

About the Role

We are seeking a skilled Patient Access Specialist to join our team at Prisma Health. As a Patient Access Specialist, you will play a critical role in ensuring that patients receive the care they need in a timely and efficient manner.

Key Responsibilities

  • Interviews and Verifies Patient Information
    • Conduct thorough interviews with patients to collect and verify demographic and financial data
    • Verify insurance coverage and benefits using online eligibility or telephone inquiry
  • Processes Insurance and Payments
    • Assigns appropriate insurance plans from the third-party database
    • Ensures insurance priorities are correct based on third-party requirements and COB
    • Initiates pre-certification process as required
  • Manages Patient Records and Communications
    • Enters accurate information into computer database
    • Scans documents according to departmental guidelines
    • Follows up for incomplete and missing information
  • Provides Excellent Customer Service
    • Communicates with patients regarding their estimated financial responsibility
    • Requests payment prior to or at the time of service

Requirements

  • High School Diploma or equivalent
  • 2 years of experience in Admissions, Billing, Collections, Insurance, and/or Customer Service
  • Basic computer skills and knowledge of office equipment

About Prisma Health

Our vision is to transform healthcare for the benefit of the communities we serve. We are committed to providing high-quality care and exceptional patient experiences.