Management Team Member
5 days ago
We are seeking a proactive and experienced Management Team Member to fill the role of Food Service Supervisor at Chick-in Waffle in Kansas City, MO. As a key member of our management team, you will be responsible for overseeing daily operations during designated shifts, ensuring operational efficiency, delivering exceptional guest service, and maintaining quality control across all facets of the operation.
Key Responsibilities- Operational Management: Oversee smooth operations during shifts, coordinating front and back of house seamlessly. Manage shift schedules, inventory, and prepare daily sales reports.
- Staff Supervision: Direct activities of all staff members, manage performance, handle staffing levels to ensure customer satisfaction, and train new crew members according to Chick-in Waffles standards and protocols.
- Customer Service: Address and resolve customer service issues promptly, ensuring guest satisfaction and maintaining high service standards.
- Compliance and Safety: Enforce adherence to sanitation, health, and safety regulations, conducting regular compliance checks.
- Financial Oversight: Manage cash operations, use of Point of Sale (POS) systems, and report on shift activities, highlighting any discrepancies.
- Previous supervisory experience in the food and beverage industry, preferably in a fast-paced environment.
- Demonstrated leadership abilities with strong team motivation, management skills, and the ability to coach others effectively.
- Excellent customer service and communication skills, capable of resolving issues efficiently.
- Knowledge of health and safety practices and food service regulations.
- Flexible availability, able to work nights, weekends, and holidays as needed.
- Proficiency in cash handling and using POS systems.
- Physical stamina for a full shift of standing, walking, and lifting moderate weights.
- Effective problem-solving skills, able to make quick decisions and adapt to changing situations.
- Positive attitude, capable of working well under pressure and with a diverse team.
The estimated salary for this position is $$55,000 per year, based on national averages for similar positions in Kansas City, MO. Additionally, Chick-in Waffle offers competitive benefits, including bonus based on performance, competitive salary, flexible schedule, free food & snacks, free uniforms, opportunity for advancement.
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