Hospitality Team Lead

3 weeks ago


Harbor Springs, United States The Highlands at Harbor Springs Full time
Key Responsibilities
  • Monitor team member performance and provide feedback to ensure adherence to resort standards.
  • Oversee the prompt and courteous check-in and check-out of guests.
  • Train and develop team members to provide excellent guest service.
  • Resolve guest complaints and concerns in a timely and friendly manner.
  • Control overtime and maintain efficient operations.

This is a full-time position with flexible scheduling, allowing you to enjoy the perks of working at our resort, including health insurance, PTO, and tuition reimbursement.



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