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Customer Service Representative

2 months ago


Silverthorne, Colorado, United States AdaptHealth LLC Full time
Job Summary

AdaptHealth LLC is seeking a highly skilled and compassionate Customer Service Specialist to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our patients, answering their questions, and resolving any issues they may have.

Key Responsibilities
  • Customer Service: Provide timely and effective responses to customer inquiries, either via phone or email, ensuring that patients receive the support they need.
  • Order Processing: Process orders accurately and efficiently, ensuring that all necessary documentation is complete and up-to-date.
  • Insurance Verification: Verify patient insurance coverage, co-payments, and deductibles to ensure that patients understand their financial responsibilities.
  • Documentation: Maintain accurate and up-to-date records of customer interactions, including phone calls, emails, and in-person meetings.
  • Problem-Solving: Resolve customer complaints and issues in a professional and courteous manner, ensuring that patients are satisfied with the service they receive.
Requirements
  • Education: High School Diploma or equivalent required.
  • Experience: One year of work-related experience in healthcare administrative, financial, or insurance customer services, claims, billing, call center, or management.
  • Skills: Excellent customer service skills, analytical and problem-solving skills, decision-making, communication, and prioritization.
What We Offer

AdaptHealth LLC offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.