Service Operations Manager

2 weeks ago


San Leandro, California, United States Amano McGann, Inc. Full time
Job Title: Service Manager

Job Summary:

The Service Manager plays a key role in driving the profitability of the Branch by motivating and assisting employees to achieve their goals. This position is responsible for planning, coaching, and managing service operations to enable the Branch Manager to meet overall branch objectives.

Key Responsibilities:
  • Service Operations: Direct overall responsibility for achieving service goals, including scheduling, dispatching, debriefing service requests, quoting, and reviewing customer requests for credits/concessions.
  • Project Management: Oversight for all project work and Project Staff, including working with Sales to identify site needs and ensuring timely execution and commissioning.
  • Communication: Effective communication with clients, subcontractors, Branch, Support, and Corporate personnel to create a collaborative environment.
  • Staff Management: Recruiting, selecting, orienting, and training employees, maintaining a safe and secure work environment, and developing personal growth opportunities.
  • Performance Management: Communicating job expectations, planning, monitoring, and appraising job results, coaching, counseling, and disciplining employees.
  • Operational Planning: Assisting the GM with operational planning and establishing strategic goals, including gathering business information and identifying trends.
  • Quality Service: Upholding quality and customer service standards, analyzing and resolving quality and customer service problems, and recommending system improvements.
  • Professional Development: Maintaining professional and technical knowledge through attending educational workshops, reviewing professional publications, and participating in professional societies.
Accountabilities and Performance Measures:
  • Seek opportunities to improve profitability as measured on performance metrics.
  • Maintain high customer satisfaction ratings that meet company standards.
  • Complete required training and development objectives in a timely manner.
Organizational Alignment:
  • Reports to the General Manager.
  • Works closely and collaboratively with the General Manager, Administrative Assistant, Project Foreman, Sales Executive, and technical services team.

  • Service Manager

    4 weeks ago


    San Leandro, California, United States Amano McGann, Inc Full time

    Job DescriptionJob SummaryAmano McGann, Inc is seeking a highly skilled Service Manager to lead our Branch operations and drive profitability. As a key member of our team, you will be responsible for motivating and assisting employees to achieve their goals, managing service operations, and evaluating activities to enable the Branch Manager to meet overall...


  • San Leandro, California, United States Jobot Full time

    Job OverviewThis is a key role within our organization, responsible for driving overall profitability of the Branch by motivating and assisting employees to be successful in their roles.Key ResponsibilitiesDirect overall responsibility for achieving service goals.Oversight for all project work and Project Staff.Effective communication that creates a...


  • San Leandro, California, United States Jobot Full time

    Job SummaryAs a Field Service Manager at Jobot, you will play a key role in driving the success of our client, a leading provider of parking solutions. This is a challenging and rewarding opportunity to lead a team of professionals and contribute to the growth and profitability of the organization.Key ResponsibilitiesDirect overall responsibility for...

  • Operations Manager

    6 days ago


    San Leandro, California, United States Precision Castparts Corp Full time

    Job SummaryWe are seeking an experienced Operations Manager to join our team at Precision Castparts Corp. The successful candidate will be responsible for managing manufacturing activities, ensuring production variable cost and productivity goals are met, and improving on-time delivery to customers.Key ResponsibilitiesCoordinate and manage production and...

  • Operations Manager

    6 days ago


    San Leandro, California, United States Precision Castparts Corp Full time

    Job Title: Operations ManagerAt Precision Castparts Corp, we are seeking an experienced Operations Manager to join our team. As an Operations Manager, you will be responsible for managing manufacturing activities for our facility, ensuring production variable cost and productivity goals are met or exceeded, and improving on-time delivery to customers.Key...


  • San Leandro, California, United States Jobot Full time

    Parking Service Manager Job DescriptionJob Summary:We are seeking a highly skilled and experienced Parking Service Manager to lead our team in San Leandro, CA. As a key member of our organization, you will be responsible for planning, coaching, and managing service operations to achieve branch objectives.Key Responsibilities:Plan and execute service...


  • San Francisco, California, United States Seasons Utah Manager LLC Full time

    Unlock Your Potential as a Team LeaderAre you a motivated and results-driven individual looking to take your career to the next level? As a Team Leader at Seasons Utah Manager LLC, you will have the opportunity to develop your leadership skills and make a real impact on our team's success.Key Responsibilities:Lead and motivate a high-performing team to...


  • San Leandro, California, United States Royal Ambulance Full time

    Lead the Way in Emergency Medical ServicesRoyal Ambulance is seeking a seasoned leader to oversee the daily operations of our dispatch center. As the Communications Center Director, you will be responsible for ensuring timely and efficient ambulance services, maintaining high standards of communication and coordination with customers, field service...


  • San Leandro, California, United States MV Transportation Full time

    Job Summary:MV Transportation is seeking a highly skilled Road Supervisor to oversee street operations and ensure seamless service delivery. As a key member of our team, you will be responsible for monitoring and managing various aspects of our transportation services.Key Responsibilities:Site Monitoring: Conduct regular site checks and road observations to...


  • San Leandro, California, United States Drake's Brewing Company Full time

    Job Description**Restaurant General Manager - Operations**We are seeking a highly skilled and experienced Restaurant General Manager - Operations to join our team at Drake's Brewing Company. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring exceptional guest experiences, and...


  • San Leandro, California, United States Insight Global Full time

    Service Manager Job DescriptionWe are seeking a highly skilled Service Manager to join our team at Insight Global. As a key member of our operations team, you will be responsible for delivering exceptional customer service and ensuring the smooth operation of our automated parking systems.Key Responsibilities:Manage customer service requests and resolve...


  • San Leandro, California, United States Round Table Pizza Full time

    Restaurant Operations Manager Job DescriptionRound Table Pizza is seeking a highly skilled and motivated Restaurant Operations Manager to join our management team. As an Assistant Manager, you will play a key role in maintaining the store, generating sales, and leading employees to ensure productivity.Key Responsibilities:Store Maintenance: Work closely with...


  • San Leandro, California, United States MV Transportation Full time

    Job Summary MV Transportation is seeking a highly skilled Road Supervisor to oversee street operations and ensure safe and efficient transportation services. Key Responsibilities Conduct regular site checks and road observations to monitor compliance with client and local policies. Document findings and provide reports to project staff. Conduct wheelchair...


  • San Leandro, California, United States MV Transportation Full time

    Job Summary MV Transportation is seeking a highly skilled Road Supervisor to oversee street operations and ensure safe and efficient transportation services. Key Responsibilities Conduct regular site checks and road observations to monitor compliance with client and local policies. Document findings and provide reports to project staff. Conduct wheelchair...


  • San Leandro, California, United States MV Transportation Full time

    Job Title: Road SupervisorAt MV Transportation, we are seeking a highly skilled and experienced Road Supervisor to join our team. As a Road Supervisor, you will play a critical role in ensuring the safe and efficient operation of our transportation services.Key Responsibilities:Conduct site checks and road observations to ensure compliance with client and...


  • San Leandro, California, United States MV Transportation Full time

    Job Title: Road SupervisorAt MV Transportation, we are seeking a highly skilled and experienced Road Supervisor to join our team. As a Road Supervisor, you will play a critical role in ensuring the safe and efficient operation of our transportation services.Key Responsibilities:Conduct site checks and road observations to ensure compliance with client and...


  • San Leandro, California, United States Insight Global Full time

    Service Manager Job DescriptionWe are seeking a highly skilled Service Manager to join our team at Insight Global. As a Service Manager, you will be responsible for ensuring the smooth operation of our automated parking systems, providing exceptional customer service, and managing a team of field technicians.Key Responsibilities:Manage customer service...


  • San Leandro, California, United States MV Transportation Full time

    Job Summary MV Transportation is seeking a highly skilled Road Supervisor to oversee street operations and ensure safe and efficient transportation services. Key Responsibilities Conduct site checks and road observations to monitor on-time performance and schedule adherence. Document findings and provide reports to project staff. Conduct wheelchair...


  • San Leandro, California, United States MV Transportation Full time

    Job Summary MV Transportation is seeking a highly skilled Road Supervisor to oversee street operations and ensure safe and efficient transportation services. Key Responsibilities Conduct site checks and road observations to monitor on-time performance and schedule adherence. Document findings and provide reports to project staff. Conduct wheelchair...


  • San Leandro, California, United States MV Transportation Full time

    Job Title: Road SupervisorAt MV Transportation, we are seeking a highly skilled and experienced Road Supervisor to join our team. As a Road Supervisor, you will play a critical role in ensuring the safe and efficient operation of our transportation services.Key Responsibilities:Conduct site checks and road observations to ensure compliance with client and...