Front Desk Supervisor

1 week ago

Derby, Connecticut, United States The Edge Fitness Clubs Full time
Job Title: Front Desk Supervisor

Are you a people person with a passion for fitness? Do you thrive in a fast-paced environment where no two days are ever the same? We're looking for a highly motivated and customer-focused Front Desk Supervisor to join our team at The Edge Fitness Clubs.

Key Responsibilities:
  • Provide exceptional customer service to members and guests, ensuring a positive and welcoming experience at our facilities.
  • Manage the front desk operations, including scheduling, membership sales, and customer inquiries.
  • Supervise and coordinate the work of Fitness Consultants, ensuring they meet performance standards and provide excellent service to members.
  • Assist with coaching and developing Fitness Consultants to improve their skills and knowledge.
  • Oversee the maintenance of the facility, including cleanliness, safety protocols, and equipment management.
  • Collaborate with the Membership Team to promote membership sales and retention.
  • Address and resolve member concerns and complaints in a professional and timely manner.
Requirements:
  • High school diploma or equivalent.
  • Strong focus on customer service and a passion for fitness.
  • Related industry experience preferred, but not required.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
What We Offer:
  • A free gym membership for you and a friend.
  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • Paid time off and holidays.
  • Opportunities for professional growth and development.
  • A fun and supportive work environment.

We're an equal opportunity employer and welcome applications from diverse candidates. If you're a motivated and customer-focused individual who is passionate about fitness, we encourage you to apply for this exciting opportunity.

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