Technical Service Representative

7 days ago


Duluth, Minnesota, United States WEG Full time

About Us

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WEG Electric Corp. is a world-leading manufacturer of electric motors, drives, and controls. Our mission is to provide high-quality products and exceptional customer service to our clients. We are proud to offer a dynamic and supportive work environment that fosters growth and development.

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Job Summary:

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We are seeking a Service Engineer to join our team in Duluth, GA. As a Service Engineer, you will be responsible for providing technical support to our customers, analyzing warranty claims data, and developing reports on product performance. This is an excellent opportunity for someone who is passionate about delivering exceptional customer service and has a strong background in electrical motors.

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  • Provide technical support to customers via phone, email, and in-person visits.
  • Analyze warranty claims data to identify trends and make recommendations for product improvements.
  • Develop and maintain reports on warranty claims, track product failures, and recommend improvements to our products.
  • Mentor and train junior team members to ensure they have the necessary skills to provide top-notch technical support.

Requirements:

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  • Bachelor's degree in electrical engineering or equivalent is highly preferred.
  • 3+ years of experience in a service technical support role, preferably with a strong background in electrical motors.
  • Excellent communication and problem-solving skills, with the ability to work effectively in a team environment.

What We Offer:

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  • A competitive salary range of $65,000 - $85,000 per year, depending on experience.
  • A comprehensive benefits package, including health insurance, 401(k) matching, and paid time off.
  • The opportunity to work with a leading manufacturer of electric motors and contribute to the development of innovative products.


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