Customer Service Liaison

3 weeks ago


Cedar Rapids, Iowa, United States ESP International Full time
Customer Relations Specialist

At ESP International, we're seeking a skilled Customer Relations Specialist to join our team. As a key member of our customer-facing team, you'll be responsible for maintaining strong relationships with our clients and ensuring their needs are met in a timely and professional manner.

Key Responsibilities:
  • Provide exceptional customer service through timely responses to customer requests, including expedited requests, order modifications, and shipping information.
  • Answer incoming calls and emails in a prompt and courteous manner, addressing customer inquiries and resolving issues efficiently.
  • Develop and maintain a deep understanding of our clients' needs and preferences, tailoring our services to meet their unique requirements.
  • Collaborate with internal teams to ensure seamless communication and resolution of customer issues.

We're looking for a highly organized and detail-oriented individual with excellent communication skills and a passion for delivering exceptional customer experiences. If you're a team player with a customer-centric approach, we'd love to hear from you



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