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People Operations Manager
2 months ago
We are seeking a highly skilled People Operations Manager to join our team at the San Diego Padres. As a key member of our Human Resources department, you will be responsible for providing strategic support to our client groups, ensuring that all business goals and objectives are met while adhering to our organization's policies and procedures.
Key Responsibilities:- Talent Acquisition: Lead the talent acquisition conversation with client groups, providing strategic advice on how to best staff departments and ensure talent success.
- Training and Development: Manage the Front Office training and development function, including development and implementation of trainings, managing LMS systems, tracking completion rates, and ensuring compliance with all required trainings.
- Employee Relations: Act as the primary liaison with Baseball Operations in managing talent acquisition, employee relations, contract tracking and compliance, HR documentation, personnel changes for players and coaches, and executing of Human Resources initiatives.
- Summer Internship Program: Manage the Summer Internship Program, including the recruitment of interns, placement, events coordination, etc.
- Recognition Programs: Manage Front Office recognition programs, including the Service Award program, Employee of the Quarter, MLB's Lifetime Gold Pass program, etc.
- Performance Management: Manage the Front Office Performance Management system for Front Office staff.
- Employee Coaching and Development: Coach, counsel, and develop talent as it relates to the results of performance reviews.
- Employee Standards and Accountability: Develop and manage the full cycle of employee performance standards and accountability.
- Employee Complaints: Collect, respond, and investigate all Front Office employee complaints and present findings to the head of People & Culture to determine outcome.
- Employee Promotions and Transfers: Partner with People & Culture Coordinator(s) to execute Front Office promotions, transfers, terminations, etc.
- Compensation and Benefits: Support client groups compensation needs, including providing market and internal data for job offers and the development and tracking of compensation plans for commissioned employees.
- Compliance: Ensures organizational compliance with compensation standards (min wage, living wage, exempt, etc. for both in-state, out-of-state, and international employees).
- DEI&B Initiatives: Executes DEI&B initiatives, communication, and programming.
- Employee Engagement: Coordinates all Front Office employee engagement initiatives.
- Company Policies: Maintain and enforce company policies, contribute and assist in maintaining updated employee handbook.
- Employee Support: Manage and respond to incoming questions and provide thoughtful responses in a timely manner.
- Exit Interviews: Conducts exit interviews to gather feedback from departing employees.
- Education: 4-year bachelor's degree, or education equivalent, preferably in Business Administration and/or Human Resources.
- Experience: 3-5 years' previous HR management experience in a fast-paced office environment.
- Certifications: SHRM or PHR/SPHR Certification highly preferred.
- Skills: Proficient computer skills, including experience with MS Office products and experience working with ATS and HRIS systems. Experience using training development software and/or Learning Management Software preferred.
- Language: Fluently bilingual in English/Spanish strongly preferred.
- Medical, Dental, Vision, 401(k) with employer match + automatic company Safe Harbor contribution.
- Basic Life Insurance (with option to purchase Supplemental Life Insurance).
- Pet Insurance.
- Generous paid time off (PTO) and holiday program.
- Paid employee parking.
- Onsite complimentary barista service.
- Employer-provided game tickets to home games.
- Onsite experiences.
- Ballpark discounts on food and retail.
- Work from home Fridays (during the off-season and when the team is on the road).
- Smart casual dress code.