Enterprise Application Specialist

1 month ago

miami, United States Goodwill Industries Full time
Job Title: Application Administrator

The Application Administrator plays a crucial role in delivering exceptional application support to end-users across the organization. This position is responsible for defining, configuring, developing, testing, analyzing, and maintaining third-party enterprise applications.

Key Responsibilities:

  • Troubleshoot applications software for all internal customers, including Mission Services, HR, Donated Good Retail, and other business units.
  • Assist in the design, delivery, and improvement of third-party software application configuration, system testing, documentation, and training.
  • Create and deploy feedback mechanisms for end-users, analyze results, and implement changes.
  • Evaluate documented resolutions and analyze trends for ways to prevent repeated future problems.
  • Develop and deploy methodologies for application testing and performance.
  • Establish best practices and policies for installing, configuring, maintaining, and troubleshooting end-user application support.
  • Document existing and new application workflows and configurations.
  • Practice network asset management, including maintenance of network component inventory and related documentation.
  • Conduct research and make recommendations on application acquisitions, software reviews, and software security efforts.
  • Participate in maintaining the enterprise's Business Continuity Plan and Disaster Recovery Plan, where appropriate.
  • Identify and resolve problems, often anticipating issues before they occur or before they grow; develop and evaluate options and implement solutions.
  • Manage application incidents and tasks by identifying, tracking, and driving support, deployment, or system issues to a timely resolution.
  • Document, educate, adhere to, support, and improve current processes.
  • Support the lifecycle of systems and the related components from development to retirement.
  • Install, facilitate, and/or perform quality assurance testing on supported applications.
  • Develop, utilize, and maintain tools and scripts to automate application deployments, and create reporting to meet support needs.
  • Lead or participate in project/stakeholder meetings as they relate to defining and communicating deployment and support requirements, reporting requirements, and deliverables, analyzing and determining alternative delivery methods, and assisting in creating project timelines and cost estimates.
  • Conduct in-depth analysis to increase system performance, quality, and/or efficiency.
  • Create and maintain effective relationships with the business and information technology teams.
  • Work on User Story to fix configurations as small enhancement requests to resolve frequently occurring issues.
  • Work on data loading/extraction and utilities and tools that involve SQL tuning, debugging, and fixing scripts.
  • Engage in ongoing communications with peers in the Helpdesk and Networking groups as well as the various business groups to ensure enterprise-wide understanding of security goals, solicit feedback, and foster cooperation.
  • Provide in-person and remote support for our retail stores.
  • Bachelor's degree in a related discipline is preferred or equivalent education and experience.
  • In-depth, hands-on knowledge of and experience with enterprise and desktop applications, including CRM, ReqLogic, POS, Microsoft Office 365, etc.
  • Able to develop and interpret technical documentation for training and end-user procedures.
  • Experience configuring third-party applications including custom workflows.
  • Experience with building and maintaining databases for query and problem-tracking.
  • Experience with Microsoft BI or other reporting tools.
  • Hands-on experience troubleshooting software bugs.
  • Knowledge and understanding of application lifecycle.
  • Communicate application problems and issues to key stakeholders, including management, development teams, end-users, and unit leaders.
  • Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved.

Requirements:

  • Bachelor's degree in a related discipline or equivalent education and experience.
  • In-depth, hands-on knowledge of and experience with enterprise and desktop applications, including CRM, ReqLogic, POS, Microsoft Office 365, etc.
  • Experience configuring third-party applications including custom workflows.
  • Experience with building and maintaining databases for query and problem-tracking.
  • Experience with Microsoft BI or other reporting tools.
  • Hands-on experience troubleshooting software bugs.
  • Knowledge and understanding of application lifecycle.

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