Infrastructure Specialist

1 month ago

Piscataway, New Jersey, United States Humanscale Full time
Job Summary

We are seeking an experienced Infrastructure Analyst to join our dynamic IT team at Humanscale. In this role, you will be responsible for working on escalated Service Desk issues and troubleshooting on-site network, printer, and advanced computer issues.

Key Responsibilities
  • Solve escalated tickets from the Service Desk team, providing specialized expertise in troubleshooting complex issues.
  • Act as liaison between IT Service Operations Manager and Service Support Specialists to reinforce implemented processes and procedures.
  • Create and maintain comprehensive documentation of systems and processes within our ITIL system, FreshService.
  • Conduct training of new Service Operations staff
  • Maintain and troubleshoot local area networks (LAN), wide area networks (WAN), and wireless networks.
  • Assist on-site with wiring installations, ensuring compliance with company standards.
  • Investigate and remedy out-of-compliance tasks.
  • Assist with conducting regular security assessments and audits.
  • Evaluate new technologies and propose improvements to existing infrastructure.
  • Collaborate with cross-functional teams for seamless IT operations.
Requirements
  • Bachelor's degree in information technology, Computer Science, or a related field, or equivalent experience.
  • 3-5 years of experience in information technology.
  • Great attention to detail.
  • Excellent communication and people skills are required.
  • Creative thinker and strong troubleshooting and research skills.
  • Ability to work independently.
  • Ability to multi-task in a fast-paced environment.
Benefits
  • Competitive salary
  • Medical Benefits (Medical, Dental, Vision)
  • Ancillary Benefits
  • Health Advocates
  • EAP, Complementary Life and Short-Term Disability
  • Pet Insurance
  • Employee Discount Programs
  • 401k with Employer matching (Pre-Tax and Roth)
  • Paid time off (including 15 PTO days and 10 holidays)

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