Store Recovery Leader

4 days ago


Freehold, New Jersey, United States Michaels Stores Full time

We are seeking a highly motivated and experienced Store Recovery Leader to join our team at Michaels Stores. As a key member of our management team, you will be responsible for leading front-end operations, delivering exceptional customer experiences, and maintaining store recovery standards.

The estimated salary range for this position is $17.00 - $22.70 per hour. Our team members enjoy robust benefits, including health insurance, paid time off, tuition assistance, and generous employee discounts.

The ideal candidate will have experience in retail management, preferably with a focus on front-end operations. They will be able to train, observe, and coach the customer experience team to achieve results, assist with cash reconciliation and bank deposits, and manage and execute shrink and safety programs. Additionally, they will be able to interact positively and respectfully with colleagues and customers, and maintain a positive image while serving as a role model for others.

Key responsibilities of the Store Recovery Leader include:

  • Assisting the Store Manager in leading adherence to Standard Operating Procedures (SOPs) and Company programs;
  • Ensuring all front-end policies and procedures are followed;
  • Planning and executing class and in-store events in accordance with Company programs;
  • Leading the omnichannel processes;
  • Managing and executing shrink and safety programs;
  • Assisting with cash reconciliation and bank deposits;
  • Assisting with inventory processes, including Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed;
  • Serving as Manager on Duty (MOD);

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