Retail Store Manager

4 days ago


Freehold, New Jersey, United States Michaels Stores Full time
What You'll Do

As a Customer Service Manager at Michaels, your primary focus will be on delivering an outstanding customer experience through effective leadership and operational execution. Some key tasks and responsibilities include:

  • Managing and executing store recovery standards to maintain high-quality visual merchandising and store conditions
  • Ensuring compliance with Standard Operating Procedures (SOPs) and Company programs
  • Training and coaching the customer experience team to achieve sales goals and provide exceptional customer service
  • Leveraging technology to enhance the customer experience and drive business results

You will also be responsible for maintaining a safe and healthy work environment, adhering to all regulatory requirements, and ensuring that company policies and procedures are followed.



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