Senior Contact Center Manager

3 weeks ago


Trenton, New Jersey, United States Syneos Health inVentiv Health Commercial LLC Full time

About the Role:

We are seeking a highly skilled and experienced Senior Engagement Center Manager to join our team. As a key member of our Deployment Solutions team, you will be responsible for overseeing the day-to-day operations of our Engagement Centers.

This is an exciting opportunity to make a meaningful impact in the pharmaceutical, medical device, and biotechnology industries. You will be working closely with top-tier companies to provide innovative solutions that improve patient outcomes.

The successful candidate will have a strong track record of supervising high-performing teams, driving growth and development, and ensuring excellent customer service standards.

  • Assess productivity and key metric activities to ensure maximum efficiency.
  • Provide strategic recommendations to executive leadership on program operations, quality, and efficiencies.
  • Analyze operational data to identify areas of improvement and drive results.

Requirements:

  • Bachelor's Degree required.
  • 5+ years of supervisory/management experience in a call center environment.
  • Strong command/leadership skills.
  • Effective time management and communication skills.

What We Offer:

  • A competitive salary range of $120,000 - $180,000 per annum, depending on experience.
  • A comprehensive benefits package, including health insurance, 401(k) matching, and paid time off.
  • Opportunities for career growth and professional development.


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