Senior Contact Center Manager
3 weeks ago
About the Role:
We are seeking a highly skilled and experienced Senior Engagement Center Manager to join our team. As a key member of our Deployment Solutions team, you will be responsible for overseeing the day-to-day operations of our Engagement Centers.
This is an exciting opportunity to make a meaningful impact in the pharmaceutical, medical device, and biotechnology industries. You will be working closely with top-tier companies to provide innovative solutions that improve patient outcomes.
The successful candidate will have a strong track record of supervising high-performing teams, driving growth and development, and ensuring excellent customer service standards.
- Assess productivity and key metric activities to ensure maximum efficiency.
- Provide strategic recommendations to executive leadership on program operations, quality, and efficiencies.
- Analyze operational data to identify areas of improvement and drive results.
Requirements:
- Bachelor's Degree required.
- 5+ years of supervisory/management experience in a call center environment.
- Strong command/leadership skills.
- Effective time management and communication skills.
What We Offer:
- A competitive salary range of $120,000 - $180,000 per annum, depending on experience.
- A comprehensive benefits package, including health insurance, 401(k) matching, and paid time off.
- Opportunities for career growth and professional development.
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