Customer Service Representative

1 week ago


Boerne, United States Mannapov, LLC Full time
About the Job

We are seeking an experienced Customer Service Representative to join our team at Mannapov, LLC. As a key member of our support team, you will be responsible for providing exceptional customer service and resolving technical issues in a timely and effective manner.

Key Responsibilities
  • Respond to customer inquiries and provide technical support via phone, email, chat, or in-person.
  • Document and track customer issues in a ticketing system, ensuring accurate and detailed records are maintained throughout the support process.
  • Work closely with development teams to identify and fix bugs and coordinate with third parties to ensure equipment and software are functioning properly.
Requirements
  • Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical customers.
  • Knowledge of basic networking principles and troubleshooting techniques.
  • Ability to work in shifts, including evenings, weekends, and holidays, as required.

Salary: $60,000 - $70,000 per year.



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