Customer Service Representative

2 days ago


Boerne, Texas, United States Conduent State & Local Solutions, Inc Full time
Conduent State & Local Solutions, Inc

We are seeking a skilled and dedicated Custumer Service Representative to join our team in San Antonio. This is a full-time position with a competitive salary and excellent benefits package.

About the Role

This is an exciting opportunity to work with a leading company that delivers mission-critical services and solutions to Fortune 100 companies and governments.

You will be responsible for providing exceptional customer service to clients via telephone, email, and website inquiries.

The ideal candidate will have strong communication skills, a commitment to excellence, and the ability to work in a fast-paced environment.


Key Responsibilities
  1. Provide top-notch customer service to clients through various communication channels.
  2. Answer inbound calls from customers/clients with questions concerning their accounts.
  3. Respond to customer inquiries using information learned during training and resources available.
  4. Identify customer needs and ensure complete and accurate responses.
  5. Acknowledge and resolve customer complaints and difficult situations.

Requirements
  • A minimum of 6 months of experience in call center, customer service, or dispatcher experience.
  • Strong commitment to excellence and a positive attitude.
  • Effective communication and problem-solving skills.
  • Ability to navigate multiple applications/screens and research solutions.

What We Offer
  • A competitive salary of $15.00 per hour, paid on day one.
  • An hourly rate of $1.50 (differential) if working between 6:00 PM to 6:00 AM Monday-Sunday.
  • An hourly rate of $1.00 (weekend differential) if working Saturday-Sunday between 6am-6pm.
  • Opportunity to earn up to an additional $350 per month contingent upon meeting metrics.
  • Paid training and career growth opportunities.
  • Great work environment, including vacation, sick time, holiday pay, medical, dental, vision, life insurance, and 401K.


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