Regional Operations Manager

5 days ago

Rochester, New York, United States AVANGRID , Inc. Full time
Job Summary

The Regional Operations Manager will be responsible for leading and managing one or more functional areas within a region, including Line, Gas, Meter, Substation, and Field Customer Service. This role will provide leadership and direction to achieve goals and implement change, with a focus on safety, reliability, customer satisfaction, cost-effective resource allocation, staff selection and development, process improvement and oversight, major project management, and daily field operations activities.

Key Responsibilities
  • Develop and implement annual business plans, including O&M and Capital budgets, and monitor ongoing progress to ensure goal achievement.
  • Oversee and evaluate work processes, identifying and implementing process improvements, and creating a climate of innovation within the organization.
  • May be responsible for Senior Management budget analysis, KPI and mandated inspection reporting.
  • Select, train, and develop personnel, guiding and appraising the work of subordinates, and rewarding and disciplining as appropriate.
  • Coordinate key contract bids and awards with Procurement, researching and resolving invoice processing and payments with Finance and Procurement, and ensuring compliance with applicable rules, regulations, policies, guidelines, and safe work procedures.
  • Oversee, support, and participate in service restoration process during electric and gas emergencies, coordinating cross-functional problem solving.
  • Resolve employee relations, labor relations, and customer relations issues, with a strong emphasis on developing and nurturing long-term constructive relationships with peers, subordinates, and union leadership.
Requirements
  • Managerial and leadership skills.
  • Creative problem-solving skills.
  • Strong interpersonal, communication, organization, and follow-through skills.
  • Prior experience with project management preferred.
  • Ability to multitask and set priorities.
  • Acts as mediator/negotiator with all perspective business partners.
  • Customer focused.
  • Ability to administer to budgets, contracts, staffing needs, performance management goals and objectives.
  • Demonstrated ability to coordinate with Utility professionals across the company.
  • Ability to develop and manage a safe work environment.
Education and Experience

Bachelor's degree with 7 years relevant experience required.

Competency Requirements

Delivering for the Business:

  • Global view of the Business - Competent
  • Achieving Results and Continuous Improvements - Advanced
  • Initiative - Advanced
  • Innovation & Creativity - Competent

Global Relationships:

  • Flexibility & Globalization - Advanced
  • Customer Focus - Advanced
  • Communicating & Influencing - Advanced
  • Teamwork - Advanced

Managing People:

  • Team Management - Advanced
  • Developing Others - Advanced

AVANGRID's employment practices and policies are geared to hiring a diverse workforce and sustaining an inclusive culture. At AVANGRID, we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status, or any other status protected by federal, state, or local law.

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