Firestone Service Expert

3 days ago


Santa Ana, California, United States Firestone Full time

About Firestone: As a leader in the automotive industry, we are committed to providing exceptional service to our customers. Our Sales and Service Technicians play a critical role in achieving this goal.

Sales Associate/Team Member Job Overview:

We are seeking a highly motivated and customer-focused individual to join our team as a Sales Associate/Team Member. In this role, you will be responsible for:

  • Assessing Customer Needs: You will thoroughly assess the needs of our customers through direct interactions, either in-person or over the phone.
  • Product Recommendations: Based on your assessment, you will recommend appropriate products and services to meet our customers' needs.
  • Sales and Promotions: You will effectively communicate sales and promotions to our customers, highlighting the benefits of our products and services.
  • Customer Complaint Resolution: If a customer has a complaint, you will resolve it in a timely and satisfactory manner.
  • Follow-up and Feedback: You will follow up with our customers to ensure they are satisfied with their purchases and provide feedback to help us improve our services.

Tire Services: As a Sales and Service Technician, you will also be responsible for performing tire services, including tire repair, new tire installs, tire mounting, rotations, and balancing.

Estimated Salary Range: $40,000 - $60,000 per year, depending on location and experience.



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