Help Desk Operations Specialist

5 days ago


ManchesterbytheSea, Massachusetts, United States NavitsPartners Full time

NavitsPartners is seeking a Customer Experience Representative to join our team. This role emphasizes customer support and requires a strong focus on delivering exceptional service to our users.

About the Role:

  • Provide technical support to users of the eLicensing platform, troubleshooting issues and tracking requests.
  • Staff the help desk phone line and respond to email inquiries in a timely manner.
  • Test system updates and update procedural documentation as needed.

Responsibilities:

  1. Assist users with applying for or renewing licenses on the eLicensing platform.
  2. Develop, document, and enforce system standards as required.
  3. Communicate relevant system issues to appropriate staff both verbally and in writing.

Requirements:

  • Knowledge of electronic data processing concepts, techniques, and applications.
  • Familiarity with terminology, codes, and abbreviations used in electronic data processing.
  • Self-motivated with the ability to work independently.

Salary Range: $55,000 - $75,000 per annum, depending on experience and qualifications.



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