Help Desk Operations Specialist
5 days ago
NavitsPartners is seeking a Customer Experience Representative to join our team. This role emphasizes customer support and requires a strong focus on delivering exceptional service to our users.
About the Role:
- Provide technical support to users of the eLicensing platform, troubleshooting issues and tracking requests.
- Staff the help desk phone line and respond to email inquiries in a timely manner.
- Test system updates and update procedural documentation as needed.
Responsibilities:
- Assist users with applying for or renewing licenses on the eLicensing platform.
- Develop, document, and enforce system standards as required.
- Communicate relevant system issues to appropriate staff both verbally and in writing.
Requirements:
- Knowledge of electronic data processing concepts, techniques, and applications.
- Familiarity with terminology, codes, and abbreviations used in electronic data processing.
- Self-motivated with the ability to work independently.
Salary Range: $55,000 - $75,000 per annum, depending on experience and qualifications.
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